Built to Scale Across Every Industry
Orchestrate at scale, reduce operational costs, and deliver consistent outcomes, across every industry and every workflow that matters.
Trusted by leading enterprises globally
Every industry has a conversation problem. Gnani solves it at scale.
Customer Support
Handle FAQs, account queries, and escalations 24/7, no hold time
The Problem
Inbound call triage. FAQ handling — account balance, status checks, policy queries. Complex cases routed to human agents with full context transferred. Post-call summaries generated automatically.
What Gnani.ai Automates
Support queues overflow after hours. Agents spend 60%+ of time on repetitive FAQs. Average cost per call: $8–12. Customer satisfaction falls with every long wait.
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50M+
Customer conversations automated
>50%
OpEx reduction
24/7
Coverage with zero staffing overhead
Key deployments
Banking and Financial Services · Telecom · E-commerce
Lead Qualification
Qualify every inbound lead in real time route hot prospects instantly
The Problem
Sales teams waste hours calling unqualified leads. Hot inbound inquiries go unanswered for hours. Conversion rates stay flat because speed-to-lead is poor.
What Gnani.ai Automates
Inbound inquiry answer in under 2 rings. BANT qualification in natural conversation. Hot leads transferred live or scheduled for callback. CRM updated automatically.
10M+
Qualification calls handled
1–3%
Conversion rate uplift
<2 sec
Response time to inbound inquiry
Key deployments
Insurance · Auto · BFSI · Real estate
Collections & Recovery
TCPA/FDCPA-aware outbound agents that negotiate, set up payment plans, and recover revenue
The Problem
Collections agents are expensive, hard to scale, and risk non-compliance. Regulatory exposure from FDCPA and TCPA violations can cost millions. Delinquency rates climb when call coverage falls.
What Gnani.ai Automates
Outbound reminder and negotiation calls. Payment plan enrollment over voice. FDCPA-compliant conversation flows. TCPA-aware dial rules. Dispute escalation to human agents. Full call recording and audit trail.
$12B+
Loan book managed
70%
OpEx reduction vs human agents
FDCPA
Compliant by design
Key deployments
Banking and Financial Services · Insurance · Auto · Real Estate
Appointment Booking
Fully automated scheduling — inbound booking, confirmations, and reminders
The Problem
Scheduling calls tie up front-desk staff for 30–40% of their shift. No-shows cost $150–$250 per missed appointment. After-hours calls go to voicemail and are never booked.
What Gnani.ai Automates
24/7 inbound booking. Calendar sync and conflict resolution. Confirmation and reminder calls. Rescheduling and cancellation handling. Insurance pre-auth prompts (healthcare). Integration with EHR, dental PMS, and service platforms.
3x
Faster patient/customer activation
20%
CSAT improvement
ZERO
After-hours missed bookings
Key deployments
Healthcare · Dental · Home services · Salons
Onboarding & KYC
From first contact to verified account, voice and messaging workflows that keep customers moving without agent handholding
The Problem
KYC drop-off lives in the gap between application and activation — generic SMS follow-ups lose customers, scripted verification calls fail to convert, and biometric re-verification gets skipped entirely. The result: a leaky funnel that CX and compliance teams blame each other for.
What Gnani.ai Automates
Voice biometric enrollment and liveness check. Consent capture and regulatory disclosures via voice. Activation welcome calls. WhatsApp, SMS, and voice follow-ups for pending docs. Dynamic sequencing by status. 22+ Indian languages. API integration with core banking and insurance CRM.
60%
Reduction in KYC funnel drop-off
3X
Faster time-to-active-account
ZERO
Agent hours on welcome and document follow-up calls
Key deployments
Banking and Financial Services · Insurance · Healthcare
Survey Automation
High-response voice surveys at scale, for NPS, CSAT, Voice of Customer, and large-format research programs
The Problem
SMS and email surveys are below 4% response rates. Human-run telephone research is too costly to scale. Research orgs need tens of thousands of responses in days; CX teams can't staff the volume. Decisions end up made on thin, biased data.
What Gnani.ai Automates
Outbound voice surveys for NPS, CSAT, and VoC. Conversational branching on live responses. Large-scale political polling and social research. Post-transaction feedback via CRM triggers. Real-time sentiment tagging. WhatsApp/SMS fallback. API integration with research platforms and CRMs.
10X
Faster survey completion
82%
Reduction in feedback capture OpEx
88%
CSAT feedback captured across customers
Key deployments
Telecom · Public Sector · Retail · Entertainment
FAQs
Everything you need to know about Gnani's Voice AI platform, models, and deployment.
Which customer interactions can be automated with Gnani AI?
Gnani AI supports a wide range of customer interactions, including customer support, collections and recovery, appointment scheduling, lead qualification, onboarding, identity verification, and employee help desk workflows.
Can Gnani AI handle conversations across multiple channels?
Yes. The solutions are completely multi-modal. Gnani AI supports customer interactions across voice calls, WhatsApp, chat, SMS, and email, helping enterprises deliver consistent experiences across channels.
How quickly can enterprises start seeing value from Voice AI?
Organizations typically begin with a specific workflow or use case and expand from there. High-volume processes such as support, collections, scheduling, and outbound engagement often deliver measurable operational and customer experience improvements early on. Typical deployment timeframes vary between 2-4 weeks depending on the workflows.
Does Gnani AI replace human agents?
No. Gnani AI helps enterprises automate and augment repetitive interactions while empowering human agents with real-time assistance, guidance, and insights for more complex conversations.
Which industries use Gnani AI solutions?
Gnani AI supports enterprise use cases across BFSI, healthcare, telecom, hospitality, consumer durables, retail and FMCG
