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Computing processing data providing results immediately as received.
Technical Infrastructure & APIs
AI component applying logical rules drawing conclusions from information.
Agentic AI & Automation
Technique combining information retrieval with text generation providing responses.
RAG & Knowledge Systems
Analysis of data as available providing immediate insights.
Analytics & Business Intelligence
AI systems suggesting products content actions based on preferences behavior.
Specialized AI Applications
Systems organizing and prioritizing customer requests waiting for attention.
Customer Experience & Contact Center
Technique reducing model size using lower-precision numbers for calculations.
Model Training & Fine-Tuning
Practice crafting effective input prompts getting desired outputs models.
Large Language Models & Transformers
Advanced computing technology using quantum mechanics principles for processing.
Emerging Technologies
Systematic evaluation of customer service interactions based on criteria.
Quality Assurance & Compliance
Systematic approach improving business processes for better efficiency quality.
Business Process Terms
Analytical technique using event logs discover monitor improve processes.
