Glossary

All Category
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AR (Augmented Reality)

Technology overlaying digital information onto real world through devices.

Emerging Technologies

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Algorithm

Set of rules or instructions computers follow to solve problems.

Core AI & Machine Learning

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API Gateway

Management tool handling API requests routing authentication and monitoring.

Technical Infrastructure & APIs

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Anomaly Detection

AI technique identifying unusual patterns deviating from normal behavior.

Specialized AI Applications

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Account Aggregation

Collecting financial information from multiple accounts into single interface.

BFSI & NBFC

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AI (Artificial Intelligence)

Technology enabling machines to simulate human intelligence and problem-solving.

Core AI & Machine Learning

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Acoustic Model

Speech recognition component mapping audio signals to phonetic units.

Voice AI & Speech Technology

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ACD (Automatic Call Distribution)

Systems routing incoming calls to appropriate agents automatically.

Customer Experience & Contact Center

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Agentic AI

AI systems acting independently and executing tasks with minimal supervision.

Agentic AI & Automation

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Agent Assist

AI tools providing real-time support to human customer service agents.

Customer Experience & Contact Center

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Access Control

Systems regulating who can view or use computing resources.

Security & Privacy

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Agent

Autonomous AI system perceiving environment and taking goal-oriented actions.

Agentic AI & Automation

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