Glossary

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IVR (Interactive Voice Response)

Automated phone systems using voice keypad inputs routing calls.

Customer Experience & Contact Center

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Grounding

Process connecting AI responses to specific verifiable information sources.

RAG & Knowledge Systems

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Hyperparameters

Configuration settings controlling how machine learning algorithms learn perform.

Core AI & Machine Learning

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Hotword Detection

Technology listening for specific wake words to activate voice systems.

Voice AI & Speech Technology

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Goal-Oriented AI

AI systems designed to achieve specific objectives autonomously.

Agentic AI & Automation

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HCI (Human-Computer Interaction)

Study of how people interact with computers and interface design.

User Experience & Interface Design

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Gesture Recognition

Technology interpreting human gestures as commands for controlling devices.

Specialized AI Applications

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Guest Experience Management

Systems tracking optimizing every aspect of guest stay interaction.

Hospitality Industry

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Hotel Chatbot

AI-powered conversational systems handling guest inquiries and requests.

Hospitality Industry

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Hallucination

When AI systems generate plausible but false unsupported information.

RAG & Knowledge Systems

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Gradient Descent

Optimization algorithm minimizing errors in machine learning models during training.

Core AI & Machine Learning

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Human Handoff

Process transferring conversations from AI systems to human agents.

Conversational AI & Chatbots

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