Glossary

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Occupancy Optimization

Using AI maximizing room bookings and revenue through pricing.

Hospitality Industry

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Omnichannel

Unified approach providing consistent customer experience across all channels.

Customer Experience & Contact Center

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NLU (Natural Language Understanding)

NLP component interpreting meaning and intent from human language input.

Conversational AI & Chatbots

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Neural Network

Computing system inspired by biological networks learning through examples.

Core AI & Machine Learning

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NLG (Natural Language Generation)

Technology producing human-like text or speech from structured data.

Conversational AI & Chatbots

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Multi-Agent System

System where multiple AI agents work together solving problems.

Agentic AI & Automation

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Noise Reduction

Technology filtering background noise improving speech recognition accuracy.

Voice AI & Speech Technology

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Multi-class Classification

Machine learning task categorizing data into three or more classes.

Core AI & Machine Learning

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MRO (Maintenance Repair and Overhaul)

Systems managing aircraft maintenance schedules and operations.

Aviation Industry

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NBFC (Non-Banking Financial Company)

Financial institutions providing banking services without banking license.

BFSI & NBFC

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Multi-turn Conversation

Dialogue involving multiple exchanges between user AI system maintaining context.

Conversational AI & Chatbots

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NLP (Natural Language Processing)

AI technology helping computers understand interpret generate human language.

Conversational AI & Chatbots

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