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Written by Gnani MarketingDecember 27, 2022 The Role of Agent Assist Bots in Making Your Customer Support Agents’ Life Easier Customer support agents are the backbone of any organization. They are the primary point of contact for customers and often deal with all types of customers. What if there was an agent assist bot to help
Written by Gnani MarketingMay 21, 2022 How does an automated ticketing system affect your customer satisfaction scores? The primary goal of modern business management is customer satisfaction. After all, happy customers bring long-term business, increased credibility, and an advantage against the competition. Adopting an automated ticketing system can be the best decision to achieve this goal.
Written by Gnani MarketingMarch 21, 2022 Your customers want to be treated right, get their issues resolved quickly, and you are obligated to make the entire experience as simple and smooth as possible for them. In this article, we will compare multichannel service Vs. Omnichannel customer service, the differences between the two, and why the latter
Written by Gnani MarketingFebruary 16, 2022 Consumers have higher expectations for customer support than ever before because some brands provide stellar services on that front. Having become used to the convenience of omnichannel customer support availability, users expect the same standard everywhere. This post will look at some of the best customer support brands.
Written by Gnani MarketingJanuary 24, 2022 Holidays bring a lot of cheer to our lives. Unfortunately, customer service representatives are often busy resolving an influx of eager customer queries during this time. Unhappy customers usually expect quick resolutions and immediate guarantees, which leads to prolonged discussions. Any organization reliant on legacy processes finds that dealing with
Written by Gnani MarketingOctober 22, 2021 Acquiring new customers is certainly alluring. However, to maximize revenue, you must make your existing customers keep coming back. Many businesses forget to focus on the fact that the real business value lies in customer retention, not just customer acquisition. In fact, nearly 44% of organizations give importance to customer
Written by Gnani MarketingSeptember 29, 2021 AI and Machine Learning technologies have already become an integral part of modern-day businesses. Apart from transforming business and operational models, AI technologies are also being utilized to enhance employee productivity and optimize outcomes. A Snaplogic survey conducted among 4,000 UK and US workers recently revealed that 81% of employees
Written by Gnani MarketingSeptember 21, 2021 Artificial intelligence is transforming how companies operate. All the industries are now making use of artificial intelligence. Different industries are now thriving on the utilities of artificial intelligence. Several elements of artificial intelligence can be used to optimize processes and improve efficiencies. Conversational AI is one such aspect of artificial
Written by Gnani MarketingAugust 27, 2021 Offering great customer service is likely to make 89% of your customers return for a second purchase. However, maintaining such a system requires the agents to remain sharp and enthusiastic. Answering repetitive queries is one of the most draining activities that customer service representatives wish they could avoid. So, how
Written by Gnani MarketingAugust 10, 2021 Technology has significantly boosted customer services and lowered brand-to-consumer response times. Technology has propelled customer service by speeding up communications, driving convenience, maintaining self-serve options, and enabling targeted marketing campaigns. Customers have become more technologically aware, and thus, they favor digital channels that reduce the need for live agents. Devising
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