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Customer Service Automation

Why Should Brands Add Voicebot Solutions to Inbound Customer Service

Sales of voice-activated smart speakers exceeded 150 million units in 2020, showing that voice-assistance-based customer experience solutions are now firmly entrenched in the consumer space. The natural next step is to offer inbound customer service via intelligent conversational AI assistants like voicebots. Chatbots are already prevalent with 80% of customers

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