customer experience Archives

Gnani.ai offers a unified customer service platform

Conversational AI, Customer Service Automation, customer service platform, Generative artificial intelligence

A Unified, Generative AI-Enabled Platform to Deliver Exceptional Customer Experience

Written by Gnani MarketingJuly 20, 2023

Gnani.ai harnesses the powers of generative AI to help businesses get to the next level Generative artificial intelligence and LLMs have become buzzwords in the business world. According to a recent Forbes Advisory survey, 97% business owners think LLMs can make a positive impact on their businesses while 64% business

Artificial Intelligence

How AI Agent Assist Improves Customer Experience

Written by Gnani MarketingDecember 27, 2022

Understanding the Features of Assist AI Platform for Enhancing Customer Experience Assist AI is an artificial intelligence-driven agent assist platform that helps businesses enhance customer experience. It uses machine learning to provide personalized recommendations, automated chatbots, and analytics. The Assist AI platform can create personalized customer experiences by automatically recognizing

Artificial Intelligence, Omnichannel Strategies

How to Revolutionize Omnichannel Strategies with AI

Written by Gnani MarketingOctober 19, 2022

Understanding the Importance of AI in Omnichannel Strategy Omnichannel means your customers can discover your brand through multiple channels: search engines, social media, email newsletters, and more. Omnichannel isn’t just about ensuring customers have access to your products; it’s also about making sure they know what those products are, how

Conversational AI

Here’s how Conversational AI Amplifies Customer Engagement Across Industries

Written by Gnani MarketingApril 26, 2022

Having a great product or service is no longer enough for the customer. The global pandemic has led to a seismic change in people’s expectations of brands and purchase behavior. The proof is in the pudding: “91% of consumers are more likely to shop with brands who recognize, remember, and

digital banking customer experience trends

Banking and Insurance, Conversational AI

Trends in Digital Banking CX & The Future Of Digital Banking With Voice AI

Written by Gnani MarketingApril 22, 2022

As the pandemic fades into public memory, the impact it leaves in terms of the adoption of digital banking is lasting. By 2026, half the global population will be using digital banking. The newer generations of customers are very comfortable with AI and apps. With many new models introduced by

Omnichannel Analytics

How to Use Omnichannel Analytics to Optimize the Customer Journey

Written by Gnani MarketingApril 8, 2022

Customers want a seamless and engaging experience on every channel be it email, website, social media, telephone, etc. Each channel also offers a wealth of data that can be used to design personalized experiences. Getting a suite of omnichannel analytics to optimize the customer journey improves efficiency and business outcomes.

rise in voice commerce and conversational ai

Bot Builder, Conversational AI

AI-Powered Voice Shopping: A Personalized Experience| Gnani

Written by Gnani MarketingMarch 31, 2022

Rise in Voice commerce & The Role of Conversational AI in it “Hey Alexa, buy more detergent powder” That’s mostly it and you’re done shopping! Over the past few years, e-commerce has evolved to be one of the primary modes of shopping. And now, consumers don’t even have to sit

Conversational AI, Customer Service Automation

Customer Service Automation Tools That Enhance Customer and Employee Experience

Written by Gnani MarketingMarch 15, 2022

Automation has stopped being a scary word as emerging technologies improve efficiency and create new roles where people make more satisfying contributions. It is the answer to the long-persistent problems of keeping customers engaged and happy. Many customer service automation tools can enhance customer experience, promoting retention and brand loyalty.

Conversational AI, Customer Service Automation

Modern Users’ Customer Service Expectations and How to Exceed Them

Written by Gnani MarketingMarch 4, 2022

Imagine most of your customers turn into brand evangelists; they like your brand so much that they provide free word-of-mouth marketing and share their positive experiences, bringing you new business and making customer retention easy breezy. This vision can become a reality if your business makes a point of exceeding

Business Hacks, Customer Service Automation

4 Top Brands Killing It By Providing Modern Customer Support

Written by Gnani MarketingFebruary 16, 2022

Consumers have higher expectations for customer support than ever before because some brands provide stellar services on that front. Having become used to the convenience of omnichannel customer support availability, users expect the same standard everywhere. This post will look at some of the best customer support brands.

A Unified, Generative AI-Enabled Platform to Deliver Exceptional Customer Experience

How AI Agent Assist Improves Customer Experience

How to Revolutionize Omnichannel Strategies with AI

Here’s how Conversational AI Amplifies Customer Engagement Across Industries

Trends in Digital Banking CX & The Future Of Digital Banking With Voice AI

How to Use Omnichannel Analytics to Optimize the Customer Journey

AI-Powered Voice Shopping: A Personalized Experience| Gnani

Customer Service Automation Tools That Enhance Customer and Employee Experience

Modern Users’ Customer Service Expectations and How to Exceed Them

4 Top Brands Killing It By Providing Modern Customer Support

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