In a world where technology is rapidly transforming industries, the financial sector stands at a unique juncture. While innovations such as digital banking and fintech applications promise convenience and efficiency, they often leave behind a significant segment of society—those unfamiliar with technology, low literacy levels, or limited access to smartphones.

In rural India, financial inclusion has always been a daunting challenge. Non-Banking Financial Companies (NBFCs) have played a pivotal role in bridging this gap, enabling access to credit and financial services where traditional banking infrastructure often falls short. However, reaching the last mile has never been a straightforward journey. By

India is a land of unparalleled diversity, with over 1.4 billion people forming a cultural mosaic rich in heritage, languages, and dialects. From the poetic cadence of Urdu in the North to the melodic rhythms of Tamil in the South, and the countless regional dialects in between, India is home

The BFSI sector is undergoing a monumental shift in managing customer interactions. While traditional call center outsourcing has been a staple, it faces significant limitations in scalability, cost-efficiency, and personalization. As a result, many banks are transitioning to Conversational AI. Traditional call centers often depend on human agents and generic