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Written by Vaishakh KPNovember 15, 2024 Average Handle Time (AHT) is a key customer service metric that tracks the total time needed to resolve an inquiry, including call duration, hold time, and after-call work. Lower Customer Support AHT signifies faster service, which boosts customer satisfaction and operational efficiency. In banking, managing AHT is crucial as it
Written by Vaishakh KPNovember 13, 2024 As financial institutions explore AI-driven technologies, understanding the return on investment (ROI) becomes essential. Artificial intelligence (AI) can streamline operations, enhance customer experience, and reduce costs, but to truly assess its impact, organizations need to evaluate specific metrics. In this blog, we’ll cover the essential metrics for measuring the ROI
Written by Vaishakh KPNovember 8, 2024 Insurance renewals can be a tedious and often overlooked task, leading to missed deadlines, customer dissatisfaction, and potential revenue loss. However, with the advent of Voice AI, insurers can streamline this process, enhance customer experience, and boost operational efficiency. The Traditional Approach: A Human-Centric Process Historically, insurance renewals have been
Written by Shivam SaxenaNovember 6, 2024 Are you ready to transform your business operations with Gen AI? Leveraging the right technology, such as Small Language Models, is essential for driving innovation and enhancing efficiency. For industries such as finance, healthcare, and retail, the demand for AI solutions that understand and address unique challenges is more significant
Written by Saptarshi SarkarOctober 7, 2024 In today’s fast-paced world, businesses need to prioritize efficiency, scalability, and customer satisfaction. Yet, many organizations remain stuck in the past, relying heavily on manual customer interactions that are not only time-consuming but also drain valuable resources. If your business is still relying on manual processes for customer service, it’s
Written by Saptarshi SarkarSeptember 25, 2024 How Conversational AI is Streamlining Loan Qualification with AI-Powered Lending Discover how Gen AI-driven tools like EasyLend365 are revolutionizing the loan qualification process in AI-powered lending, boosting efficiency, reducing costs, and enhancing customer experiences for banks and financial institutions. TL;DR: Conversational AI tools powered by Gen AI can streamline the
Written by Saptarshi SarkarAugust 28, 2023 The emergence of voice chatbots has caused a paradigm shift in how we interact with technology in today’s quickly changing digital ecosystem. They are powered by speech recognition and natural language processing technologies and are revolutionizing customer interactions across a variety of sectors. How Voice Chatbots Work Voice chatbots
Written by Saptarshi SarkarAugust 24, 2023 The incorporation of artificial intelligence (AI) has given rise to creative solutions that expedite processes and improve user experiences in today’s fast changing digital ecosystem. The use of voicebots for customer interactions is one such revolutionary invention. These AI-powered virtual assistants are revolutionizing the way we use technology and have
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