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Written by Shivam SaxenaNovember 20, 2024 Cross-selling has emerged as a key strategy for maximizing revenue and strengthening customer relationships. Offering tailored products to existing customers not only enhances their experience but also boosts customer lifetime value. But for cross-selling to be truly effective, it requires deep customer insights, precision, and personalization. This is where Gnani.ai
Written by Shivam SaxenaNovember 19, 2024 Scenario Based Conversations: How AI Models Master Complex Customer Conversations The Path to Mastery in Engaging with Customers for AI Models Seamless and personalized customer experience is of paramount significance in banks and the BFSI industry. However, given traditional AI-powered enterprise systems with limited functionalities to only chat-based interactions, were
Written by Vaishakh KPNovember 19, 2024 Customer support teams often face surges in inquiries that can overwhelm human agents, leading to longer wait times and customer frustration, with potential harm to brand reputation. Managing concurrent calls multiple incoming calls at the same time poses a particular challenge, as agents can only handle one call each. High
Written by Shivam SaxenaNovember 15, 2024 First Call Resolution (FCR) is a key metric that directly impacts customer satisfaction, operational efficiency, and cost savings. Traditionally, human agents have handled customer inquiries, but with the advent of Generative AI (Gen AI) and Small Language Models (SLMs), banks can now achieve unprecedented FCR rates. By training AI systems
Written by Vaishakh KPNovember 15, 2024 Average Handle Time (AHT) is a key customer service metric that tracks the total time needed to resolve an inquiry, including call duration, hold time, and after-call work. Lower Customer Support AHT signifies faster service, which boosts customer satisfaction and operational efficiency. In banking, managing AHT is crucial as it
Written by Vaishakh KPNovember 13, 2024 As financial institutions explore AI-driven technologies, understanding the return on investment (ROI) becomes essential. Artificial intelligence (AI) can streamline operations, enhance customer experience, and reduce costs, but to truly assess its impact, organizations need to evaluate specific metrics. In this blog, we’ll cover the essential metrics for measuring the ROI
Written by Vaishakh KPNovember 8, 2024 Insurance renewals can be a tedious and often overlooked task, leading to missed deadlines, customer dissatisfaction, and potential revenue loss. However, with the advent of Voice AI, insurers can streamline this process, enhance customer experience, and boost operational efficiency. The Traditional Approach: A Human-Centric Process Historically, insurance renewals have been
Written by Shivam SaxenaNovember 6, 2024 Are you ready to transform your business operations with Gen AI? Leveraging the right technology, such as Small Language Models, is essential for driving innovation and enhancing efficiency. For industries such as finance, healthcare, and retail, the demand for AI solutions that understand and address unique challenges is more significant
Written by Saptarshi SarkarOctober 7, 2024 In today’s fast-paced world, businesses need to prioritize efficiency, scalability, and customer satisfaction. Yet, many organizations remain stuck in the past, relying heavily on manual customer interactions that are not only time-consuming but also drain valuable resources. If your business is still relying on manual processes for customer service, it’s
Written by Saptarshi SarkarSeptember 25, 2024 How Conversational AI is Streamlining Loan Qualification with AI-Powered Lending Discover how Gen AI-driven tools like EasyLend365 are revolutionizing the loan qualification process in AI-powered lending, boosting efficiency, reducing costs, and enhancing customer experiences for banks and financial institutions. TL;DR: Conversational AI tools powered by Gen AI can streamline the
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