Post-Facto Analysis illuminates a customer journey
Armour365, Banking and Insurance, Conversational AI, security compliance, Speech Recognition, Voice Biometrics, Voice Technology

Blind Spots in Your Customer Journey: Uncovering the Gaps with Post-Facto Analysis

Saptarshi Sarkar Written by Saptarshi SarkarOctober 7, 2024

Discover how AI-driven post-facto analysis can reveal hidden friction points in your customer journey, ensuring smoother experiences and stronger customer satisfaction.  In today’s hyper-connected business landscape, providing a seamless customer journey is critical to staying competitive. Yet, many organizations face the challenge of identifying friction points in real-time, leaving gaps

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SLMs Transforming Customer Experiences in the BFSI Industry
Armour365, Banking and Insurance, security compliance, Speech Recognition, Voice Biometrics, Voice Technology

Here’s How Small Language Models (SLMs) are Transforming Customer Experiences in the BFSI Industry 

Saptarshi Sarkar Written by Saptarshi SarkarOctober 3, 2024

How can BFSI organizations strike the perfect balance between cutting-edge AI capabilities and cost-effective solutions? The answer may lie in Small Language Models (SLMs) – the compact yet powerful AI solution poised to revolutionize the Banking, Financial Services, and Insurance sector. These models, up to 100 times smaller than their

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AI-Powered Lending: The Future of Loans
Voice Biometrics, voice bots, voice chatbots, Voice Technology

The Future of Loans: AI-Powered Lending

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 25, 2024

How Conversational AI is Streamlining Loan Qualification with AI-Powered Lending Discover how Gen AI-driven tools like EasyLend365 are revolutionizing the loan qualification process in AI-powered lending, boosting efficiency, reducing costs, and enhancing customer experiences for banks and financial institutions. TL;DR: Conversational AI tools powered by Gen AI can streamline the

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passive voice biometrics
Omnichannel Strategies, Speech To Text, Text To Speech, Voice Biometrics, Voice Technology

All You Should Know About Passive Voice Biometrics

Saptarshi Sarkar Written by Saptarshi SarkarAugust 22, 2023

The voice characteristics of every individual depend on the anatomy of their throat. Voice biometrics utilizes these speaker-specific voice features to authenticate users. If you are wondering how passive voice biometrics works, read on. Passive Voice Biometrics: The Workings In passive voice biometrics, the user is authenticated seamlessly in the

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conversational AI tech
Artificial Intelligence, Bot Builder, Contact Center Automation, Generative artificial intelligence, Natural Language Understanding, Speech Recognition, Voice Biometrics

Gnani.ai Empowers Business Growth Through Their Industry-Leading Tech Capabilities

Saptarshi Sarkar Written by Saptarshi SarkarAugust 16, 2023

The conversational AI tech market is supposed to grow from US$9.6 billion in 2023 to US$47.6 billion in 2033. Gnani.ai has been part of this market for a while and has taken many technical leaps in this time.  As research and innovation continued at Gnani.ai, they were soon far ahead

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user authentication
customer service platform, Voice Biometrics

Enhancing Customer Experiences with AI-Powered User Authentication

Avatar Written by Gnani MarketingJuly 25, 2023

At Gnani.ai, we are passionate about empowering businesses to deliver exceptional customer experiences. In this blog, we explore the revolutionary world of voice biometrics, an AI-powered technology that has been transforming the user authentication process. It is paving the way for streamlined interactions, enhanced security, and improved efficiency in contact

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Voice Biometrics: Meaning, Market Size, and Recent Trends in Different Industries
Artificial Intelligence, Voice Biometrics

Voice Biometrics: Meaning, Market Size, and Recent Trends

Avatar Written by Gnani MarketingOctober 31, 2022

Voice biometrics is a field of study which utilizes voice-based features to identify individuals. This voice authentication technology has been used in many applications, including banking, healthcare, and law enforcement. Due to increased demand from enterprise customers who want more secure authentication solutions, voice authentication is touted to grow at

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voice authentication
Artificial Intelligence, Voice Biometrics

The Advantages and Disadvantages of Voice Authentication in 2022

Avatar Written by Gnani MarketingOctober 17, 2022

Why Do We Need Voice Authentication: Its Advantages and Disadvantages Voice Authentication or voice biometrics is one of the most advanced methods of authentication. It is far more efficient than passwords, PINs, and other two-factor authentication methods. It provides the administrator and the end users with stronger security and seamless

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