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Written by Vaishakh KPNovember 19, 2024 Customer support teams often face surges in inquiries that can overwhelm human agents, leading to longer wait times and customer frustration, with potential harm to brand reputation. Managing concurrent calls multiple incoming calls at the same time poses a particular challenge, as agents can only handle one call each. High
Written by Vaishakh KPNovember 15, 2024 Average Handle Time (AHT) is a key customer service metric that tracks the total time needed to resolve an inquiry, including call duration, hold time, and after-call work. Lower Customer Support AHT signifies faster service, which boosts customer satisfaction and operational efficiency. In banking, managing AHT is crucial as it
Written by Shivam SaxenaNovember 13, 2024 The Challenge: Keeping Pace in a Competitive Landscape Customers expect exceptional service—fast, personalized, and secure. Traditional customer service models simply can’t keep up. For financial institutions in the BFSI sector, staying ahead means embracing AI-driven automation to boost customer satisfaction. This approach translates to streamlined operations, a superior customer experience
Written by Vaishakh KPNovember 13, 2024 As financial institutions explore AI-driven technologies, understanding the return on investment (ROI) becomes essential. Artificial intelligence (AI) can streamline operations, enhance customer experience, and reduce costs, but to truly assess its impact, organizations need to evaluate specific metrics. In this blog, we’ll cover the essential metrics for measuring the ROI
Written by Shivam SaxenaNovember 11, 2024 Conversational AI: Revolutionizing Multilingual Support for Banks Multilingual support has become a critical requirement for banks aiming to remain competitive in today’s Indian market. As customers from diverse linguistic backgrounds seek accessible and personalized services, Conversational AI—powered by chatbots, voice bots, and virtual assistants—provides an effective solution. By leveraging AI,
Written by Vaishakh KPNovember 8, 2024 Insurance renewals can be a tedious and often overlooked task, leading to missed deadlines, customer dissatisfaction, and potential revenue loss. However, with the advent of Voice AI, insurers can streamline this process, enhance customer experience, and boost operational efficiency. The Traditional Approach: A Human-Centric Process Historically, insurance renewals have been
Written by Shivam SaxenaNovember 7, 2024 At Gnani.ai, we recognize that clear and precise communication is the cornerstone of business success. Whether it’s a customer service interaction, internal discussions, or client call, ensuring every word is accurately transcribed can make or break a conversation. This is where our advanced Automatic Speech Recognition (ASR) technology makes a
Written by Shivam SaxenaNovember 7, 2024 Staying ahead means more than just keeping up with trends; it means consistently raising the bar in quality, reliability, and customer satisfaction. At Gnani.ai, benchmarking isn’t merely a quality check—it’s a customer-focused process to ensure our Conversational AI solutions consistently exceed expectations and deliver real value. Through rigorous benchmarking, we
Written by Vaishakh KPNovember 7, 2024 Imagine a world where customer interactions seamlessly blend personalized product recommendations with exceptional service. This isn’t science fiction; it’s reality powered by AI-powered voice bots. At Gnani.ai, we’re passionate about harnessing the power of AI to revolutionize customer engagement. Our voice bots are more than just automated assistants; they’re intelligent
Written by Shivam SaxenaNovember 7, 2024 The unique scene of client assistance, the ability to adjust and effectively handle spikes in requests is fundamental. Picture this: your business faces a spike in customer interactions during a critical product launch or the bustling holiday season. Will your current customer service infrastructure withstand the pressure without compromising quality?
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