Manual Customer Interactions evolving into AI-powered automation
Armour365, Banking and Insurance, Customer Service Automation, Voice Biometrics, voice bots, Voice Technology

The Hidden Cost of Manual Customer Interactions: How Much is Your Business Losing?

Saptarshi Sarkar Written by Saptarshi SarkarOctober 7, 2024

In today’s fast-paced world, businesses need to prioritize efficiency, scalability, and customer satisfaction. Yet, many organizations remain stuck in the past, relying heavily on manual customer interactions that are not only time-consuming but also drain valuable resources. If your business is still relying on manual processes for customer service, it’s

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Post-Facto Analysis illuminates a customer journey
Armour365, Banking and Insurance, Conversational AI, security compliance, Speech Recognition, Voice Biometrics, Voice Technology

Blind Spots in Your Customer Journey: Uncovering the Gaps with Post-Facto Analysis

Saptarshi Sarkar Written by Saptarshi SarkarOctober 7, 2024

Discover how AI-driven post-facto analysis can reveal hidden friction points in your customer journey, ensuring smoother experiences and stronger customer satisfaction.  In today’s hyper-connected business landscape, providing a seamless customer journey is critical to staying competitive. Yet, many organizations face the challenge of identifying friction points in real-time, leaving gaps

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SLMs Transforming Customer Experiences in the BFSI Industry
Armour365, Banking and Insurance, security compliance, Speech Recognition, Voice Biometrics, Voice Technology

Here’s How Small Language Models (SLMs) are Transforming Customer Experiences in the BFSI Industry 

Saptarshi Sarkar Written by Saptarshi SarkarOctober 3, 2024

How can BFSI organizations strike the perfect balance between cutting-edge AI capabilities and cost-effective solutions? The answer may lie in Small Language Models (SLMs) – the compact yet powerful AI solution poised to revolutionize the Banking, Financial Services, and Insurance sector. These models, up to 100 times smaller than their

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AI-Powered Lending: The Future of Loans
Voice Biometrics, voice bots, voice chatbots, Voice Technology

The Future of Loans: AI-Powered Lending

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 25, 2024

How Conversational AI is Streamlining Loan Qualification with AI-Powered Lending Discover how Gen AI-driven tools like EasyLend365 are revolutionizing the loan qualification process in AI-powered lending, boosting efficiency, reducing costs, and enhancing customer experiences for banks and financial institutions. TL;DR: Conversational AI tools powered by Gen AI can streamline the

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voicebots
chatbot, Contact Center Automation, voice bots, Voice Technology

Voicebots: Transforming Customer Interactions in the Digital Age

Saptarshi Sarkar Written by Saptarshi SarkarAugust 24, 2023

The incorporation of artificial intelligence (AI) has given rise to creative solutions that expedite processes and improve user experiences in today’s fast changing digital ecosystem. The use of voicebots for customer interactions is one such revolutionary invention. These AI-powered virtual assistants are revolutionizing the way we use technology and have

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passive voice biometrics
Omnichannel Strategies, Speech To Text, Text To Speech, Voice Biometrics, Voice Technology

All You Should Know About Passive Voice Biometrics

Saptarshi Sarkar Written by Saptarshi SarkarAugust 22, 2023

The voice characteristics of every individual depend on the anatomy of their throat. Voice biometrics utilizes these speaker-specific voice features to authenticate users. If you are wondering how passive voice biometrics works, read on. Passive Voice Biometrics: The Workings In passive voice biometrics, the user is authenticated seamlessly in the

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Why Voice Biometrics is becoming the leading choice for Authentication
Artificial Intelligence, Voice Biometrics, Voice Technology

Why Voice Biometrics is becoming the leading choice for Authentication

Avatar Written by Gnani MarketingOctober 11, 2022

Everything You Should Know About Voice Biometrics Authentication Voice biometrics is the identification of a person by the properties of their voice. In a typical implementation, the speaker recites an array of words or phrases stored in an electronic database. The system then compares these test utterances with previously collected

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Semantic Analysis v/s Syntactic Analysis in NLP
Artificial Intelligence, Bot Builder, Conversational AI, Voice Technology

Semantic Analysis v/s Syntactic Analysis in NLP

Avatar Written by Gnani MarketingJuly 19, 2022

Semantic Analysis and Syntactic Analysis are two essential elements of NLP. Learn how these two benefit the advances in deep learning and AI. Understanding Natural Language Processing Natural Language Processing or NLP is a branch of computer science that deals with analyzing spoken and written language. Advances in NLP have

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