Voice Assistants enhancing inclusive Digital Experiences
Armour365, Automate365, Conversational AI, Voice Biometrics, Voice Technology

Breaking Barriers: How Virtual Assistants Are Shaping Inclusive Digital Experiences

Avatar Written by Vaishakh KPNovember 28, 2024

Breaking barriers in human-technology interaction, Virtual Assistants powered by Generative AI are redefining Digital Experiences. These tools respond to spoken commands, offering real-time assistance and empowering users with diverse needs to engage seamlessly with digital platforms. From aiding individuals with disabilities to overcoming language gaps, Virtual Assistants are crafting a

Read More...
Generative AI driving strategic decision-making
Artificial Intelligence, Conversational AI, Omnichannel Analytics, Omnichannel Strategies, Voice Technology

Leveraging Generative AI for Strategic Decision-Making: How to Achieve Data-Driven Business Value

Avatar Written by Vaishakh KPNovember 27, 2024

Businesses are increasingly focused on evaluating the performance of their customer care agents to maintain high service standards. However, traditional methods relying on basic analytics and manual reviews struggle to handle the growing volume of customer interaction data. With only 5% of customer support calls audited manually, valuable insights are

Read More...
Illustration of Conversational AI transforming traditional call center operations with automation and advanced analytics.
Automate365, Banking and Insurance, Conversational AI, voice bots, Voice Technology

Why Banks are Replacing Traditional Call Center Outsourcing with Conversational AI

Avatar Written by Shivam SaxenaNovember 25, 2024

The BFSI sector is undergoing a monumental shift in managing customer interactions. While traditional call center outsourcing has been a staple, it faces significant limitations in scalability, cost-efficiency, and personalization. As a result, many banks are transitioning to Conversational AI. Traditional call centers often depend on human agents and generic

Read More...
AI-powered cross-selling strategies showcased with omnichannel platforms enhancing banking revenue opportunities
Automate365, Banking and Insurance, Conversational AI, Text To Speech, voice bots, Voice Technology

AI-Powered Cross Selling: How Omnichannel Platforms Maximize Banking Revenue

Avatar Written by Shivam SaxenaNovember 20, 2024

Cross-selling has emerged as a key strategy for maximizing revenue and strengthening customer relationships. Offering tailored products to existing customers not only enhances their experience but also boosts customer lifetime value. But for cross-selling to be truly effective, it requires deep customer insights, precision, and personalization. This is where Gnani.ai

Read More...
AI models mastering complex customer conversations with advanced scenario-based solutions for BFSI interactions.
Automate365, chatbot, Conversational AI, Omnichannel Analytics, Speech To Text, Uncategorized, voice bots, Voice Technology

Scenario-Based Conversations: How AI Models Master Complex Customer Conversations

Avatar Written by Shivam SaxenaNovember 19, 2024

Scenario Based Conversations: How AI Models Master Complex Customer Conversations The Path to Mastery in Engaging with Customers for AI Models Seamless and personalized customer experience is of paramount significance in banks and the BFSI industry. However, given traditional AI-powered enterprise systems with limited functionalities to only chat-based interactions, were

Read More...
AI technology enhancing first call resolution in banking for improved customer experience and satisfaction
Automate365, Banking and Insurance, Conversational AI, Customer Experience, voice bots, Voice Technology

Elevating Customer Experience: Leveraging AI to Increase First Call Resolution Rates in Banking

Avatar Written by Shivam SaxenaNovember 15, 2024

First Call Resolution (FCR) is a key metric that directly impacts customer satisfaction, operational efficiency, and cost savings. Traditionally, human agents have handled customer inquiries, but with the advent of Generative AI (Gen AI) and Small Language Models (SLMs), banks can now achieve unprecedented FCR rates. By training AI systems

Read More...
Reduce Customer Support AHT with AI-driven solutions
Armour365, Banking and Insurance, Voice Biometrics, voice bots, Voice Technology

How Banks Can Reduce Their Customer Support’s AHT Using Conversational AI

Avatar Written by Vaishakh KPNovember 15, 2024

Average Handle Time (AHT) is a key customer service metric that tracks the total time needed to resolve an inquiry, including call duration, hold time, and after-call work. Lower Customer Support AHT signifies faster service, which boosts customer satisfaction and operational efficiency. In banking, managing AHT is crucial as it

Read More...
Measuring the ROI with the help of AI Solutions in Financial Services
Automate365, Banking and Insurance, Conversational AI, Voice Biometrics, voice bots, Voice Technology

Measuring the ROI of AI Solutions in Financial Services 

Avatar Written by Vaishakh KPNovember 13, 2024

As financial institutions explore AI-driven technologies, understanding the return on investment (ROI) becomes essential. Artificial intelligence (AI) can streamline operations, enhance customer experience, and reduce costs, but to truly assess its impact, organizations need to evaluate specific metrics. In this blog, we’ll cover the essential metrics for measuring the ROI

Read More...
Conversational AI transforming multilingual support for banking customer service
Armour365, Banking and Insurance, Conversational AI, Customer Service Automation, Speech Recognition, Voice Biometrics, Voice Technology

Conversational AI: Revolutionizing Multilingual Support for Banks

Avatar Written by Shivam SaxenaNovember 11, 2024

Conversational AI: Revolutionizing Multilingual Support for Banks Multilingual support has become a critical requirement for banks aiming to remain competitive in today’s Indian market. As customers from diverse linguistic backgrounds seek accessible and personalized services, Conversational AI—powered by chatbots, voice bots, and virtual assistants—provides an effective solution. By leveraging AI,

Read More...
Gnani.ai’s Ultra-Precise Low WER ASR Driving Business Success Through Accurate Communication
Armour365, Banking and Insurance, Conversational AI, security compliance, Text To Speech, Uncategorized, Voice Biometrics, Voice Technology

Is Your Communication Ready for a Transformation? How Gnani.ai’s Ultra-Precise, Low WER ASR Drives Business Success!

Avatar Written by Shivam SaxenaNovember 7, 2024

At Gnani.ai, we recognize that clear and precise communication is the cornerstone of business success. Whether it’s a customer service interaction, internal discussions, or client call, ensuring every word is accurately transcribed can make or break a conversation. This is where our advanced Automatic Speech Recognition (ASR) technology makes a

Read More...