Generative AI empowering BFSI leaders with insights, innovation, and customer-centric solutions in a rapidly evolving market.
Automate365, Banking and Insurance, Conversational AI, Omnichannel Strategies, Speech Recognition, voice chatbots, Voice Technology

What BFSI Leaders Need to Know About Generative AI to Stay Competitive

Avatar Written by Shivam SaxenaDecember 4, 2024

The world of banking, financial services, and insurance (BFSI) is undergoing a profound transformation, driven by the rapid adoption of advanced technologies. Among these, Generative AI stands out as a disruptive force, reshaping how organizations operate, innovate, and serve customers. For leaders in the BFSI sector, understanding and leveraging this

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Generative AI driving strategic decision-making
Artificial Intelligence, Conversational AI, Omnichannel Analytics, Omnichannel Strategies, Voice Technology

Leveraging Generative AI for Strategic Decision-Making: How to Achieve Data-Driven Business Value

Avatar Written by Vaishakh KPNovember 27, 2024

Businesses are increasingly focused on evaluating the performance of their customer care agents to maintain high service standards. However, traditional methods relying on basic analytics and manual reviews struggle to handle the growing volume of customer interaction data. With only 5% of customer support calls audited manually, valuable insights are

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passive voice biometrics
Omnichannel Strategies, Speech To Text, Text To Speech, Voice Biometrics, Voice Technology

All You Should Know About Passive Voice Biometrics

Saptarshi Sarkar Written by Saptarshi SarkarAugust 22, 2023

The voice characteristics of every individual depend on the anatomy of their throat. Voice biometrics utilizes these speaker-specific voice features to authenticate users. If you are wondering how passive voice biometrics works, read on. Passive Voice Biometrics: The Workings In passive voice biometrics, the user is authenticated seamlessly in the

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How omnichannel bots enhance debt recovery
chatbot, Natural Language Understanding, Omnichannel Strategies

How Omnichannel Bots Enhance Debt Recovery

Avatar Written by Gnani MarketingJuly 17, 2023

Debt collection businesses can gain a lot from omnichannel bots, such as SMS, phone, and chatbots. Let’s look at how they influence the effectiveness and efficiency of debt collection attempts. Omnichannel debt collection bots enhance connectivity ratio By enabling 24/7 accessibility, bots raise the likelihood of engaging with debtors. Automated

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Artificial Intelligence, Banking and Insurance, Omnichannel Strategies

Debt Recovery Maximized: The Game-Changing Impact of Omnichannel AI

Avatar Written by Gnani MarketingJune 29, 2023

Managing collectors is challenging for debt collection agencies. Yet, Experian research shows 52% of site visitors proceed to payment schedules, emphasizing the value of an omnichannel presence. V12data.com highlights that a strong omnichannel approach can boost revenue by 9.5% annually. This benefits debtors and collectors alike, while also addressing other

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How to Revolutionize Omnichannel Strategies with AI
Artificial Intelligence, Omnichannel Strategies

How to Revolutionize Omnichannel Strategies with AI

Avatar Written by Gnani MarketingOctober 19, 2022

Understanding the Importance of AI in Omnichannel Strategy Omnichannel means your customers can discover your brand through multiple channels: search engines, social media, email newsletters, and more. Omnichannel isn’t just about ensuring customers have access to your products; it’s also about making sure they know what those products are, how

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