Omnichannel Analytics Archives

AI models mastering complex customer conversations with advanced scenario-based solutions for BFSI interactions.

Automate365, chatbot, Conversational AI, Omnichannel Analytics, Speech To Text, Uncategorized, voice bots, Voice Technology

Scenario-Based Conversations: How AI Models Master Complex Customer Conversations

Written by Shivam SaxenaNovember 19, 2024

Scenario Based Conversations: How AI Models Master Complex Customer Conversations The Path to Mastery in Engaging with Customers for AI Models Seamless and personalized customer experience is of paramount significance in banks and the BFSI industry. However, given traditional AI-powered enterprise systems with limited functionalities to only chat-based interactions, were

Artificial Intelligence, Generative artificial intelligence, Omnichannel Analytics

The Power of Generative AI in Omnichannel Analytics

Written by Gnani MarketingSeptember 8, 2023

In today’s data-driven world, businesses are constantly seeking innovative ways to gain a competitive edge. One such avenue that has gained immense popularity in recent years is the integration of generative Artificial Intelligence (AI) in omnichannel analytics tools. This cutting-edge technology is transforming the way organizations collect, analyze, and leverage

Artificial Intelligence, Omnichannel Analytics

AI-Powered Marketing: Generative Algorithms Redefining Success

Written by Gnani MarketingSeptember 8, 2023

In today’s rapidly evolving digital landscape, marketing professionals are continually seeking innovative ways to gain a competitive edge. One such innovation that has taken the marketing world by storm is generative artificial intelligence (AI). This groundbreaking technology has revolutionized marketing practices, from content creation to customer engagement and data-driven decision

Customer Experience, customer service platform, Omnichannel Analytics, Voice Biometrics

How A Unified CX Platform Delivers the Most Consistent CX

Written by Saptarshi SarkarAugust 9, 2023

An overview of how a call is handled on Gnani.ai’s unified customer experience (CX) platform The Perks of a Unified CX Platform Gnani.ai was the first in the conversational AI market to come up with a unified customer experience platform. For the uninitiated, a unified CX platform means one in

Contact Center Automation, Conversational AI, Omnichannel Analytics

Voicebots in Debt Collection:
How to Utilize Them Fully

Written by Gnani MarketingJuly 3, 2023

About twelve years ago, there were about 10,000 debt collection firms in the US but that number has fallen to less than 7,000 in recent years. Does this mean that there are no more debts and no debt collection? No. The number of debt collection firms have dwindled because debt

methods of measuring customer satisfaction

Business Hacks, Omnichannel Analytics

Understand and Employ the Right Methods of Measuring Your Customer Satisfaction

Written by Gnani MarketingMay 26, 2022

“It takes months to find a customer… seconds to lose one” – Vince Lombardi As you begin discovering newer ways of improving your overall customer satisfaction, you’ll discover only a few tangible methods of measuring CSAT scores that are capable of providing near-perfect data and insights. Your competition and customers

Omnichannel Analytics

FAQ + Omnichannel Analytics: A Perfect Recipe For Healthier Customer Relationships

Written by Gnani MarketingMay 3, 2022

If customers find you and make a purchase quickly, they’re likely to come back for more. The buying process begins way before an actual purchase is made. It typically starts with a need and then a lookout for the perfect match. Sometimes, customers don’t even realize what they need or

Artificial Intelligence, Omnichannel Analytics

Understanding the Concept of Self Learning AI

Written by Gnani MarketingApril 18, 2022

Methods of Self-Learning in AI – Which One Works Best for Analytics? Perhaps what gives artificial intelligence that characteristic of ‘intelligence’ is its ability to learn using deep data and to be taught through large datasets. AI applications can either self-learn or are fed large datasets using self-supervised learning models.

Omnichannel Analytics

How to Use Omnichannel Analytics to Optimize the Customer Journey

Written by Gnani MarketingApril 8, 2022

Customers want a seamless and engaging experience on every channel be it email, website, social media, telephone, etc. Each channel also offers a wealth of data that can be used to design personalized experiences. Getting a suite of omnichannel analytics to optimize the customer journey improves efficiency and business outcomes.

important-call-center-metrics-to-measure-customer-service

Conversational AI, Omnichannel Analytics

7 Important Call Center Metrics To Measure Your Customer Service

Written by Gnani MarketingMarch 23, 2022

Call centers are the voice of customer service for businesses around the globe. There have been incredible improvements in the technology that these centers use. In this article, we are going to look at critical call center metrics to measure your customer service. Let us look at some highly important

Scenario-Based Conversations: How AI Models Master Complex Customer Conversations

The Power of Generative AI in Omnichannel Analytics

AI-Powered Marketing: Generative Algorithms Redefining Success

How A Unified CX Platform Delivers the Most Consistent CX

Voicebots in Debt Collection:
How to Utilize Them Fully

Understand and Employ the Right Methods of Measuring Your Customer Satisfaction

FAQ + Omnichannel Analytics: A Perfect Recipe For Healthier Customer Relationships

Understanding the Concept of Self Learning AI

How to Use Omnichannel Analytics to Optimize the Customer Journey

7 Important Call Center Metrics To Measure Your Customer Service

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