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Written by Vaishakh KPNovember 29, 2024 The rapidly evolving landscape of artificial intelligence has seen voice assistants emerge as groundbreaking technology. Initially, these assistants performed basic tasks like setting alarms and checking the weather with limited capabilities. This phase, driven by Interactive Speech Recognition (ISR), allowed machines to execute simple spoken commands. These early voice assistants,
Written by Saptarshi SarkarOctober 27, 2023 In today’s digital age, chatbots have become a ubiquitous presence in the online world. Whether you’re shopping online, seeking customer support, or just engaging in casual conversation, chatbots are there to assist you. But have you ever wondered how these chatbots understand and respond to your messages so seamlessly? The
Written by Gnani MarketingSeptember 7, 2023 Customer service is the cornerstone of business success in today’s world. Efficient, responsive, and personalized customer support can make a brand from the ground up. While inefficient and slow customer service may result in the complete breakdown of a business. With the advent of generative AI-powered software, customer service automation
Written by Saptarshi SarkarAugust 23, 2023 Natural Language Understanding (NLU), a subset of Natural Language Processing (NLP), aims to close the communication gap between humans and computers. In essence, NLU gives computers the ability to understand the meaning, context, and intent of words and phrases in addition to simply recognizing them. By enabling computers to comprehend
Written by Gnani MarketingJuly 25, 2023 In the realm of artificial intelligence (AI), language serves as a formidable tool, enabling seamless interactions between humans and machines. One crucial aspect that empowers AI to comprehend human language is natural language understanding (NLU). NLU plays a pivotal role in converting natural language into a structured format, facilitating tasks
Written by Gnani MarketingJuly 17, 2023 How do automated call notes, call summaries, and call disposition benefit debt collection businesses? It has been found that automating debt collection has numerous benefits over manual collections. How Debt Collection Agent Efficiency Is Improved and AHT Is Decreased by Automated Call Wrap-Up Time is critical in the hectic business
Written by Gnani MarketingDecember 27, 2022 Understanding the Importance of Artificial Intelligence in Customer Service and AI Agent Assist With the rise of digital technology, customers expect a more personalized and efficient experience when interacting with businesses. As a result, companies are turning to Artificial Intelligence (AI) to help them provide better customer service. AI-powered customer
Written by Gnani MarketingSeptember 5, 2022 What are NLP Chatbots NLP Chatbots are a subtype of Chatbots that use Natural Language Processing (NLP) to interpret and respond to human language. NLP is the science of understanding language in general by analyzing it as a set of symbols and applying logic or rules to interpret those symbols.
Written by Gnani MarketingAugust 18, 2022 NLP vs. NLU- Understanding the Distinction Think of human communication. When we hear or read something our brain first processes that information and then we understand it. Based on our understanding, we respond. We don’t understand everything that is told to us. That is because we can’t process all information
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