AI-powered customer support automation enhancing customer experience with seamless interactions.
Agent Assist, Armour365, Assist365, Automate365, Banking and Insurance, Conversational AI, LLM, Omnichannel Analytics, Uncategorized, voice bots, Voice Technology

AI-Driven Contact Centers: Best Practices for Superior Customer Experience

Avatar Written by Shivam SaxenaFebruary 17, 2025

Contact center automation is transforming customer service by leveraging Gen-AI, LLMs, SLMs and ASR. Businesses can enhance efficiency, reduce costs, and improve customer experience (CX) by integrating AI automation into their contact center operations. This ultimate guide explores everything you need to know about contact center automation, from its key

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Reasons to Integrate Agentic AI
Conversational AI, LLM, Uncategorized

10 Powerful Reasons to Integrate Agentic AI in Customer Support

Avatar Written by Vaishakh KPFebruary 6, 2025

Customer support is evolving rapidly. What once relied on human agents and scripted bots is now shifting towards Agentic AI—a groundbreaking approach to AI-powered customer support that enables real-time decision-making, independent task execution, and seamless customer interactions. But what makes Agentic AI different from traditional AI agents? And why should

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Conversational AI the Future of Customer Support
Automate365, Conversational AI, LLM, NLP, Speech to Speech

What Makes Conversational AI the Future of Customer Support?

Avatar Written by Vaishakh KPJanuary 21, 2025

How is customer service evolving to keep up with today’s fast-paced digital world? Businesses are now under immense pressure to deliver quick, efficient, and personalized support as customer expectations continue to rise. Enter Conversational AI—the future of customer interactions. This groundbreaking technology automates and enhances customer engagement across multiple channels.

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Generative AI: Revolutionizing Sectors and Elevating User Interactions
Artificial Intelligence, Banking and Insurance, chatbot, Conversational AI, Customer Experience, LLM, Voice Biometrics, voice bots, Voice Technology

Understanding Generative AI: Transforming Industries and Customer Experiences

Avatar Written by Vaishakh KPDecember 4, 2024

Generative AI represents a transformative leap in artificial intelligence, empowering machines to create content and perform tasks once considered exclusive to human capabilities. From crafting text and generating images to composing music and simulating conversations, this cutting-edge technology is driving innovation across industries and transforming industries and customer experiences. This

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Evolution of Voice Assistants
Agent Assist, Automate365, LLM, NLP, Voice Biometrics

The Evolution of Voice Assistants: From Commands to Conversations

Avatar Written by Vaishakh KPNovember 29, 2024

The rapidly evolving landscape of artificial intelligence has seen voice assistants emerge as groundbreaking technology. Initially, these assistants performed basic tasks like setting alarms and checking the weather with limited capabilities. This phase, driven by Interactive Speech Recognition (ISR), allowed machines to execute simple spoken commands. These early voice assistants,

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general purpose LLMs and customizable LLMs
Artificial Intelligence, Generative artificial intelligence, LLM

General Purpose vs Customizable LLMs: Weighing In On the Debate

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 29, 2023

‘Large language models’ (LLMs) is the latest buzzword in the field of artificial intelligence (AI). They have revolutionized AI by demonstrating remarkable proficiency in understanding and generating human-like text. These models, which are at the forefront of AI research, can be divided into two main categories, namely, general purpose LLMs and

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