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Written by Saptarshi SarkarSeptember 21, 2023 Generative AI, a revolutionary technology, is redefining the way businesses approach customer support and knowledge management. This blog delves into generative AI-powered agent assist software enhances customer support, streamlines knowledge base management, and boosts agent productivity. In an age where customer experience reigns supreme, the efficiency and effectiveness of customer
Written by Saptarshi SarkarSeptember 1, 2023 Imagine this. A super busy contact center with the phones ringing off the hook. Contact center agents engaged in conversations, doing their best to address customer concerns and troubleshoot problems. In this fast-paced environment, having prompt and accurate solutions to customer issues can be a game changer. In such instances,
Written by Saptarshi SarkarAugust 28, 2023 The emergence of voice chatbots has caused a paradigm shift in how we interact with technology in today’s quickly changing digital ecosystem. They are powered by speech recognition and natural language processing technologies and are revolutionizing customer interactions across a variety of sectors. How Voice Chatbots Work Voice chatbots
Written by Saptarshi SarkarAugust 9, 2023 An overview of how a call is handled on Gnani.ai’s unified customer experience (CX) platform The Perks of a Unified CX Platform Gnani.ai was the first in the conversational AI market to come up with a unified customer experience platform. For the uninitiated, a unified CX platform means one in
Written by Gnani MarketingAugust 1, 2023 Since ChatGPT launched in November last year, the larger world suddenly woke up to the prowess of generative AI. Generative AI and LLMs became the latest buzzwords, and everyone wanted a piece of the generative AI pie. We couldn’t have expected businesses to be far behind in this race, could
Written by Gnani MarketingAugust 1, 2023 In today’s competitive business landscape, providing excellent customer service is essential for long-term success. Unfortunately, many companies face the challenge of a broken customer service system that frustrates customers and damages business relations. In this article, we will explore the most effective solutions to fix the customer service system and
Written by Gnani MarketingJuly 25, 2023 In the realm of artificial intelligence (AI), language serves as a formidable tool, enabling seamless interactions between humans and machines. One crucial aspect that empowers AI to comprehend human language is natural language understanding (NLU). NLU plays a pivotal role in converting natural language into a structured format, facilitating tasks
Written by Gnani MarketingJuly 25, 2023 At Gnani.ai, we are passionate about empowering businesses to deliver exceptional customer experiences. In this blog, we explore the revolutionary world of voice biometrics, an AI-powered technology that has been transforming the user authentication process. It is paving the way for streamlined interactions, enhanced security, and improved efficiency in contact
Written by Gnani MarketingJuly 20, 2023 Gnani.ai harnesses the powers of generative AI to help businesses get to the next level Generative artificial intelligence and LLMs have become buzzwords in the business world. According to a recent Forbes Advisory survey, 97% business owners think LLMs can make a positive impact on their businesses while 64% business
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