AI-powered customer service illustration for BFSI industry with smartphone, chatbot, and financial icons
Agentic AI, Customer Service Automation, customer service platform, Voice AI

AI-Powered Customer Service in BFSI: A Complete Guide

Avatar Written by Nikitha PrabhuJune 24, 2025

The Banking, Financial Services, and Insurance (BFSI) sector is undergoing a revolutionary transformation in customer service delivery. As digital banking becomes the standard and customers demand instant, secure, and personalized financial support, traditional BFSI customer service models are struggling to meet evolving expectations. The solution? AI-powered customer service – a sophisticated technology

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AI-powered agent assist software
Agent Assist, Customer Experience, customer service platform, Generative artificial intelligence

How Generative AI Enhances Agent Assist Software

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 21, 2023

Generative AI, a revolutionary technology, is redefining the way businesses approach customer support and knowledge management. This blog delves into generative AI-powered agent assist software enhances customer support, streamlines knowledge base management, and boosts agent productivity. In an age where customer experience reigns supreme, the efficiency and effectiveness of customer

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Call notes and call summary
Agent Assist, Conversational AI, customer service platform

Call Notes and Call Summary To Address Customer Issues Faster

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 1, 2023

Imagine this. A super busy contact center with the phones ringing off the hook. Contact center agents engaged in conversations, doing their best to address customer concerns and troubleshoot problems. In this fast-paced environment, having prompt and accurate solutions to customer issues can be a game changer. In such instances,

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voice chatbots
chatbot, Conversational AI, Customer Service Automation, customer service platform, voice bots, voice chatbots

Voice Chatbots: Shaping New-Age Customer Interactions

Saptarshi Sarkar Written by Saptarshi SarkarAugust 28, 2023

The emergence of voice chatbots has caused a paradigm shift in how we interact with technology in today’s quickly changing digital ecosystem. They are powered by speech recognition and natural language processing technologies and are revolutionizing customer interactions across a variety of sectors.   How Voice Chatbots Work  Voice chatbots

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Fixing the broken customer service system
Artificial Intelligence, chatbot, customer service platform

How to Fix Broken the Customer Service System: Effective Solutions for Businesses

Avatar Written by Gnani MarketingAugust 1, 2023

In today’s competitive business landscape, providing excellent customer service is essential for long-term success. Unfortunately, many companies face the challenge of a broken customer service system that frustrates customers and damages business relations. In this article, we will explore the most effective solutions to fix the customer service system and

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Natural Language Understanding for businesses
customer service platform, Generative artificial intelligence, Natural Language Understanding, NLP, Speech Recognition

Natural Language Understanding (NLU): Revolutionizing AI’s Understanding of Human Language

Avatar Written by Gnani MarketingJuly 25, 2023

In the realm of artificial intelligence (AI), language serves as a formidable tool, enabling seamless interactions between humans and machines. One crucial aspect that empowers AI to comprehend human language is natural language understanding (NLU). NLU plays a pivotal role in converting natural language into a structured format, facilitating tasks

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user authentication
customer service platform, Voice Biometrics

Enhancing Customer Experiences with AI-Powered User Authentication

Avatar Written by Gnani MarketingJuly 25, 2023

At Gnani.ai, we are passionate about empowering businesses to deliver exceptional customer experiences. In this blog, we explore the revolutionary world of voice biometrics, an AI-powered technology that has been transforming the user authentication process. It is paving the way for streamlined interactions, enhanced security, and improved efficiency in contact

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Gnani.ai offers a unified customer service platform
Conversational AI, Customer Service Automation, customer service platform, Generative artificial intelligence

A Unified, Generative AI-Enabled Platform to Deliver Exceptional Customer Experience

Avatar Written by Gnani MarketingJuly 20, 2023

Gnani.ai harnesses the powers of generative AI to help businesses get to the next level Generative artificial intelligence and LLMs have become buzzwords in the business world. According to a recent Forbes Advisory survey, 97% business owners think LLMs can make a positive impact on their businesses while 64% business

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