Gnani.ai is now SOC 2 Type II accredited!
Learn More
Written by Gnani MarketingMay 19, 2022 Only the best customer support can survive in an era of changing customer preferences, omnichannel support systems, and fierce competition. That said, it’s neither easy nor straightforward. One slip in handling a customer can cause a trickle-down impact on business. One unhappy customer can reach many others and pull revenues
Written by Gnani MarketingMay 11, 2022 Customer Service Statistics to Watch in the E-Commerce Industry The biggest leverage you can have against your competitor e-commerce company is to go big time on customer support. That is one aspect of running an online or mobile sales and marketing business that most e-commerce companies get wrong. No wonder
Written by Gnani MarketingMarch 24, 2022 One of the most common reasons why customers jump ship to a competitor is because of shoddy service. If you can’t get it right, then no matter how good your product is in the market, things will come crashing down. Customer service is gauged on customer interactions.
Written by Gnani MarketingMarch 21, 2022 Your customers want to be treated right, get their issues resolved quickly, and you are obligated to make the entire experience as simple and smooth as possible for them. In this article, we will compare multichannel service Vs. Omnichannel customer service, the differences between the two, and why the latter
Written by Gnani MarketingMarch 15, 2022 Automation has stopped being a scary word as emerging technologies improve efficiency and create new roles where people make more satisfying contributions. It is the answer to the long-persistent problems of keeping customers engaged and happy. Many customer service automation tools can enhance customer experience, promoting retention and brand loyalty.
Written by Gnani MarketingMarch 4, 2022 Imagine most of your customers turn into brand evangelists; they like your brand so much that they provide free word-of-mouth marketing and share their positive experiences, bringing you new business and making customer retention easy breezy. This vision can become a reality if your business makes a point of exceeding
Written by Gnani MarketingFebruary 16, 2022 Consumers have higher expectations for customer support than ever before because some brands provide stellar services on that front. Having become used to the convenience of omnichannel customer support availability, users expect the same standard everywhere. This post will look at some of the best customer support brands.
Written by Gnani MarketingFebruary 8, 2022 Covid-19 has changed the way we do business. Businesses are forced to come up with innovative ways to provide better service as the competition is too fierce, and there are many issues that plague them already. In this article, we are going to look at customer service trends, which we
Written by Gnani MarketingJanuary 24, 2022 Holidays bring a lot of cheer to our lives. Unfortunately, customer service representatives are often busy resolving an influx of eager customer queries during this time. Unhappy customers usually expect quick resolutions and immediate guarantees, which leads to prolonged discussions. Any organization reliant on legacy processes finds that dealing with
Written by Gnani MarketingSeptember 29, 2021 AI and Machine Learning technologies have already become an integral part of modern-day businesses. Apart from transforming business and operational models, AI technologies are also being utilized to enhance employee productivity and optimize outcomes. A Snaplogic survey conducted among 4,000 UK and US workers recently revealed that 81% of employees
Looking to partner with us?
Please fill the form given below and we will contact you as soon as possible.
