Customer Service Automation Archives – Page 2 of 4

Gnani.ai offers a unified customer service platform

Conversational AI, Customer Service Automation, customer service platform, Generative artificial intelligence

A Unified, Generative AI-Enabled Platform to Deliver Exceptional Customer Experience

Written by Gnani MarketingJuly 20, 2023

Gnani.ai harnesses the powers of generative AI to help businesses get to the next level Generative artificial intelligence and LLMs have become buzzwords in the business world. According to a recent Forbes Advisory survey, 97% business owners think LLMs can make a positive impact on their businesses while 64% business

Artificial Intelligence, Banking and Insurance, Conversational AI, Customer Service Automation

Conversational AI for Neobanking: New Age Banking Leading to New Age Customer Problems

Written by Gnani MarketingJuly 7, 2022

Using Conversational AI and Chatbots to Transform the Neobanking Experience Neobanking, a.k.a. challenger banks emerged from the mounting demand for easy and round-the-clock access to efficient banking processes. With no physical offices & branches, the level of precision, efficiency, and ability to handle load is a deal-breaker. These make Conversational

Artificial Intelligence, Conversational AI, Customer Service Automation, Speech To Text, Text To Speech, Voice Technology

How do Voice Bots Handle Languages & Accents? | Gnani

Written by Gnani MarketingJuly 1, 2022

As per current trends and reports, 41% of adult users use voice search at least one time a day. This means that the use of voice AI is steadily on the rise. A significant contributor to the upward trend in voice searches among customers is the advent of smart home

Conversational AI, Customer Service Automation

AI-Powered Automated Ticketing System & Its Benefits | Gnani

Written by Gnani MarketingMay 21, 2022

How does an automated ticketing system affect your customer satisfaction scores? The primary goal of modern business management is customer satisfaction. After all, happy customers bring long-term business, increased credibility, and an advantage against the competition. Adopting an automated ticketing system can be the best decision to achieve this goal.

Conversational AI, Customer Service Automation

Why Conversational AI in Your Customer Service Matter in 2022

Written by Gnani MarketingMay 19, 2022

Only the best customer support can survive in an era of changing customer preferences, omnichannel support systems, and fierce competition. That said, it’s neither easy nor straightforward. One slip in handling a customer can cause a trickle-down impact on business. One unhappy customer can reach many others and pull revenues

Conversational AI, Customer Service Automation

E-Commerce Customer Service Statistics for 2023

Written by Gnani MarketingMay 11, 2022

Customer Service Statistics to Watch in the E-Commerce Industry The biggest leverage you can have against your competitor e-commerce company is to go big time on customer support. That is one aspect of running an online or mobile sales and marketing business that most e-commerce companies get wrong. No wonder

Conversational AI, Customer Service Automation

Simple No-Brainer Ways To Improve Customer Interactions With A Brand

Written by Gnani MarketingMarch 24, 2022

One of the most common reasons why customers jump ship to a competitor is because of shoddy service. If you can’t get it right, then no matter how good your product is in the market, things will come crashing down. Customer service is gauged on customer interactions.

Conversational AI, Customer Service Automation

Multichannel Vs Omnichannel Customer Service – What Businesses Must Know

Written by Gnani MarketingMarch 21, 2022

Your customers want to be treated right, get their issues resolved quickly, and you are obligated to make the entire experience as simple and smooth as possible for them. In this article, we will compare multichannel service Vs. Omnichannel customer service, the differences between the two, and why the latter

Conversational AI, Customer Service Automation

Customer Service Automation Tools That Enhance Customer and Employee Experience

Written by Gnani MarketingMarch 15, 2022

Automation has stopped being a scary word as emerging technologies improve efficiency and create new roles where people make more satisfying contributions. It is the answer to the long-persistent problems of keeping customers engaged and happy. Many customer service automation tools can enhance customer experience, promoting retention and brand loyalty.

Conversational AI, Customer Service Automation

Modern Users’ Customer Service Expectations and How to Exceed Them

Written by Gnani MarketingMarch 4, 2022

Imagine most of your customers turn into brand evangelists; they like your brand so much that they provide free word-of-mouth marketing and share their positive experiences, bringing you new business and making customer retention easy breezy. This vision can become a reality if your business makes a point of exceeding

A Unified, Generative AI-Enabled Platform to Deliver Exceptional Customer Experience

Conversational AI for Neobanking: New Age Banking Leading to New Age Customer Problems

How do Voice Bots Handle Languages & Accents? | Gnani

AI-Powered Automated Ticketing System & Its Benefits | Gnani

Why Conversational AI in Your Customer Service Matter in 2022

E-Commerce Customer Service Statistics for 2023

Simple No-Brainer Ways To Improve Customer Interactions With A Brand

Multichannel Vs Omnichannel Customer Service – What Businesses Must Know

Customer Service Automation Tools That Enhance Customer and Employee Experience

Modern Users’ Customer Service Expectations and How to Exceed Them

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