Conversational AI transforming multilingual support for banking customer service
Armour365, Banking and Insurance, Conversational AI, Customer Service Automation, Speech Recognition, Voice Biometrics, Voice Technology

Conversational AI: Revolutionizing Multilingual Support for Banks

Avatar Written by Shivam SaxenaNovember 11, 2024

Conversational AI: Revolutionizing Multilingual Support for Banks Multilingual support has become a critical requirement for banks aiming to remain competitive in today’s Indian market. As customers from diverse linguistic backgrounds seek accessible and personalized services, Conversational AI—powered by chatbots, voice bots, and virtual assistants—provides an effective solution. By leveraging AI,

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Manual Customer Interactions evolving into AI-powered automation
Armour365, Banking and Insurance, Customer Service Automation, Voice Biometrics, voice bots, Voice Technology

The Hidden Cost of Manual Customer Interactions: How Much is Your Business Losing?

Saptarshi Sarkar Written by Saptarshi SarkarOctober 7, 2024

In today’s fast-paced world, businesses need to prioritize efficiency, scalability, and customer satisfaction. Yet, many organizations remain stuck in the past, relying heavily on manual customer interactions that are not only time-consuming but also drain valuable resources. If your business is still relying on manual processes for customer service, it’s

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customer service automation software
Contact Center Automation, Customer Service Automation, Generative artificial intelligence, NLP, Uncategorized

Gnani.ai’s Guide to Generative AI in Customer Service Automation

Avatar Written by Gnani MarketingSeptember 7, 2023

Customer service is the cornerstone of business success in today’s world. Efficient, responsive, and personalized customer support can make a brand from the ground up. While inefficient and slow customer service may result in the complete breakdown of a business. With the advent of generative AI-powered software, customer service automation

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voice chatbots
chatbot, Conversational AI, Customer Service Automation, customer service platform, voice bots, voice chatbots

Voice Chatbots: Shaping New-Age Customer Interactions

Saptarshi Sarkar Written by Saptarshi SarkarAugust 28, 2023

The emergence of voice chatbots has caused a paradigm shift in how we interact with technology in today’s quickly changing digital ecosystem. They are powered by speech recognition and natural language processing technologies and are revolutionizing customer interactions across a variety of sectors.   How Voice Chatbots Work  Voice chatbots

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automation solutions
Contact Center Automation, Customer Service Automation

High Scalability to Make Running and Growing Businesses Easier

Saptarshi Sarkar Written by Saptarshi SarkarAugust 21, 2023

Most businesses are on the hunt for customized customer experience solutions. While choosing a company that provides customer experience solutions, it is of utmost importance to look for one whose automation services are highly scalable. A robust tech infrastructure and autoscaling capacity makes it easy to scale call volumes as

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Customer Experience
Artificial Intelligence, Bot Builder, Conversational AI, Customer Service Automation, Generative artificial intelligence

How Gnani.ai Gains an Edge Over the Competition

Saptarshi Sarkar Written by Saptarshi SarkarAugust 8, 2023

Gnani.ai’s bot builder platform is one of the most preferred customer experience (CX) design platforms across domains. Read on to find out how Gnani.ai manages to be an enterprise favorite. A Platform to Solve All Your Bot Building Woes   Gnani.ai has a low-code/no-code bot builder platform which has a

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Gnani.ai offers a unified customer service platform
Conversational AI, Customer Service Automation, customer service platform, Generative artificial intelligence

A Unified, Generative AI-Enabled Platform to Deliver Exceptional Customer Experience

Avatar Written by Gnani MarketingJuly 20, 2023

Gnani.ai harnesses the powers of generative AI to help businesses get to the next level Generative artificial intelligence and LLMs have become buzzwords in the business world. According to a recent Forbes Advisory survey, 97% business owners think LLMs can make a positive impact on their businesses while 64% business

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Artificial Intelligence, Banking and Insurance, Conversational AI, Customer Service Automation

Conversational AI for Neobanking: New Age Banking Leading to New Age Customer Problems

Avatar Written by Gnani MarketingJuly 7, 2022

Using Conversational AI and Chatbots to Transform the Neobanking Experience Neobanking, a.k.a. challenger banks emerged from the mounting demand for easy and round-the-clock access to efficient banking processes. With no physical offices & branches, the level of precision, efficiency, and ability to handle load is a deal-breaker. These make Conversational

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automated ticketing system
Conversational AI, Customer Service Automation

AI-Powered Automated Ticketing System & Its Benefits | Gnani

Avatar Written by Gnani MarketingMay 21, 2022

How does an automated ticketing system affect your customer satisfaction scores? The primary goal of modern business management is customer satisfaction. After all, happy customers bring long-term business, increased credibility, and an advantage against the competition. Adopting an automated ticketing system can be the best decision to achieve this goal.

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