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Written by Vaishakh KPDecember 18, 2024 Generative AI (Gen-AI) is rapidly becoming a game-changer in the consumer goods industry. But what exactly is it, and how does it benefit this sector? In this blog, we’ll explore the Gen-AI in the consumer goods industry, highlighting how it is reshaping the market by improving customer experiences, streamlining operations,
Written by Shivam SaxenaDecember 17, 2024 A significant majority of customers expect real-time assistance while shopping online, yet many retailers lack the tools to meet this demand. This service gap is costing retail businesses millions in lost revenue. As competition heats up, Conversational AI Crucial for Retail emerges as the key to thriving—enabling businesses to meet
Written by Vaishakh KPDecember 5, 2024 Retail is transforming as customers demand personalized, efficient shopping experiences. Conversational AI, powered by Generative AI, enhances customer engagement and operational efficiency, providing detailed product information and offering precise, industry-specific recommendations. These solutions deliver seamless, accurate, and scalable experiences, shaping the future of shopping in the dynamic retail landscape. What
Written by Shivam SaxenaNovember 28, 2024 In an industry where operational efficiency means profitability, BFSI has to bear the pressure for cost reduction without compromising on service quality continuously. The operational expenditure comprises a huge chunk of the budget in BFSI, and therefore, the dire need for scalable and efficient solutions has made Customer Experience Automation
Written by Shivam SaxenaNovember 11, 2024 Conversational AI: Revolutionizing Multilingual Support for Banks Multilingual support has become a critical requirement for banks aiming to remain competitive in today’s Indian market. As customers from diverse linguistic backgrounds seek accessible and personalized services, Conversational AI—powered by chatbots, voice bots, and virtual assistants—provides an effective solution. By leveraging AI,
Written by Saptarshi SarkarOctober 7, 2024 In today’s fast-paced world, businesses need to prioritize efficiency, scalability, and customer satisfaction. Yet, many organizations remain stuck in the past, relying heavily on manual customer interactions that are not only time-consuming but also drain valuable resources. If your business is still relying on manual processes for customer service, it’s
Written by Gnani MarketingSeptember 7, 2023 Customer service is the cornerstone of business success in today’s world. Efficient, responsive, and personalized customer support can make a brand from the ground up. While inefficient and slow customer service may result in the complete breakdown of a business. With the advent of generative AI-powered software, customer service automation
Written by Saptarshi SarkarAugust 28, 2023 The emergence of voice chatbots has caused a paradigm shift in how we interact with technology in today’s quickly changing digital ecosystem. They are powered by speech recognition and natural language processing technologies and are revolutionizing customer interactions across a variety of sectors. How Voice Chatbots Work Voice chatbots
Written by Saptarshi SarkarAugust 21, 2023 Most businesses are on the hunt for customized customer experience solutions. While choosing a company that provides customer experience solutions, it is of utmost importance to look for one whose automation services are highly scalable. A robust tech infrastructure and autoscaling capacity makes it easy to scale call volumes as
Written by Saptarshi SarkarAugust 8, 2023 Gnani.ai’s bot builder platform is one of the most preferred customer experience (CX) design platforms across domains. Read on to find out how Gnani.ai manages to be an enterprise favorite. A Platform to Solve All Your Bot Building Woes Gnani.ai has a low-code/no-code bot builder platform which has a
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