AI technology enhancing first call resolution in banking for improved customer experience and satisfaction
Automate365, Banking and Insurance, Conversational AI, Customer Experience, voice bots, Voice Technology

Elevating Customer Experience: Leveraging AI to Increase First Call Resolution Rates in Banking

Avatar Written by Shivam SaxenaNovember 15, 2024

First Call Resolution (FCR) is a key metric that directly impacts customer satisfaction, operational efficiency, and cost savings. Traditionally, human agents have handled customer inquiries, but with the advent of Generative AI (Gen AI) and Small Language Models (SLMs), banks can now achieve unprecedented FCR rates. By training AI systems

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generative AI for customer retention
Artificial Intelligence, Customer Experience, Generative artificial intelligence

Boosting Telecom Customer Retention Rates with Generative AI

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 27, 2023

In today’s fiercely competitive telecom industry, customer retention is paramount. With countless providers vying for consumers’ attention and loyalty, it’s essential to deploy cutting-edge solutions to stand apart from the rest. One such groundbreaking technology that has been transforming the telecom landscape is generative artificial intelligence (AI). This blog delves

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AI-powered agent assist software
Agent Assist, Customer Experience, customer service platform, Generative artificial intelligence

How Generative AI Enhances Agent Assist Software

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 21, 2023

Generative AI, a revolutionary technology, is redefining the way businesses approach customer support and knowledge management. This blog delves into generative AI-powered agent assist software enhances customer support, streamlines knowledge base management, and boosts agent productivity. In an age where customer experience reigns supreme, the efficiency and effectiveness of customer

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