generative AI in sales
Conversational AI, Generative artificial intelligence

Generative AI: Revolutionizing Sales in the Digital Age

In today’s fast-paced and ever-evolving digital landscape, businesses are constantly seeking innovative ways to gain a competitive edge. One such innovation that has been making waves in the world of sales and marketing is generative AI. This groundbreaking technology has the potential to transform the way businesses approach sales, customer

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agent assistance software
Agent Assist, Artificial Intelligence, Conversational AI, Generative artificial intelligence

Generative AI: Redefining Agent Assistance Software

In today’s fast-paced digital environment, integrating generative artificial intelligence into agent assistance software is changing the way companies interact with their customers. This blog looks at the world of generative artificial intelligence, agent assistance software, and their profound impact on customer service. What is Generative AI? Generative AI, short for

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Call notes and call summary
Agent Assist, Conversational AI, customer service platform

Call Notes and Call Summary To Address Customer Issues Faster

Imagine this. A super busy contact center with the phones ringing off the hook. Contact center agents engaged in conversations, doing their best to address customer concerns and troubleshoot problems. In this fast-paced environment, having prompt and accurate solutions to customer issues can be a game changer. In such instances,

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voice chatbots
chatbot, Conversational AI, Customer Service Automation, customer service platform, voice bots, voice chatbots

Voice Chatbots: Shaping New-Age Customer Interactions

The emergence of voice chatbots has caused a paradigm shift in how we interact with technology in today’s quickly changing digital ecosystem. They are powered by speech recognition and natural language processing technologies and are revolutionizing customer interactions across a variety of sectors.   How Voice Chatbots Work  Voice chatbots

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Artificial Intelligence, Conversational AI, Natural Language Understanding, NLP

One of the Highest-Ranking NLU Engines to Make Your CX Seamless

Natural Language Understanding (NLU), a subset of Natural Language Processing (NLP), aims to close the communication gap between humans and computers. In essence, NLU gives computers the ability to understand the meaning, context, and intent of words and phrases in addition to simply recognizing them.   By enabling computers to comprehend

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single-click integrations
Agent Assist, Bot Builder, Contact Center Automation, Conversational AI

Integrations Simplified With Gnani.ai’s Automate365

Bot building is generally complicated. One of the trickiest steps of the bot-building process is integrating the bot to various business systems. Gnani.ai has managed to achieve the seemingly impossible with its low-code/no-code bot builder platform. This platform simplifies the entire bot-building process including integrations by using single-click integrations.  Channels

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How the agent assist module works on Gnani.ai's platform
Agent Assist, Artificial Intelligence, Conversational AI

Optimizing Agent Performance with Gnani.ai’s Assist365

A deep dive into how Gnani.ai’s real-time agent assist makes every agent your top performer About Assist365 Assist365 is the real-time agent assist module on Gnani.ai’s unified customer experience (CX) platform. It was designed to reduce the scope for human error while handling customer interactions. It leverages generative AI to

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Customer Experience
Artificial Intelligence, Bot Builder, Conversational AI, Customer Service Automation, Generative artificial intelligence

How Gnani.ai Gains an Edge Over the Competition

Gnani.ai’s bot builder platform is one of the most preferred customer experience (CX) design platforms across domains. Read on to find out how Gnani.ai manages to be an enterprise favorite. A Platform to Solve All Your Bot Building Woes   Gnani.ai has a low-code/no-code bot builder platform which has a

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Revolutionizing Customer Service with Omnichannel Excellence
Agent Assist, Artificial Intelligence, Contact Center Automation, Conversational AI

Revolutionizing Customer Service with Omnichannel Excellence

Exceptional customer service is essential for success in today’s business landscape. This blog explores the transformative world of customer service, where omnichannel engagement, AI-driven routing, and intelligent self-service combine to offer unparalleled customer experiences. Gnani.ai is at the forefront of this. Omnichannel Engagement Studies show that 90% of customers expect

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