Flexible Deployment options by Gnani.ai
Armour365, Banking and Insurance, Conversational AI, security compliance, Voice Biometrics, Voice Technology

Conversational AI, Your Way: Gnani.ai’s Flexible Deployment Options for Enhanced Customer Experience

Avatar Written by Shivam SaxenaNovember 6, 2024

Navigating the intricacies of technology can be challenging in the digital age. At Gnani.ai, we understand that every organization has unique “Flexible deployment needs”. That’s why we offer a comprehensive selection of flexible, cloud-independent AI solutions specifically designed for companies of all sizes in the BFSI (Banking, Financial Services, and

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Post-Facto Analysis illuminates a customer journey
Armour365, Banking and Insurance, Conversational AI, security compliance, Speech Recognition, Voice Biometrics, Voice Technology

Blind Spots in Your Customer Journey: Uncovering the Gaps with Post-Facto Analysis

Saptarshi Sarkar Written by Saptarshi SarkarOctober 7, 2024

Discover how AI-driven post-facto analysis can reveal hidden friction points in your customer journey, ensuring smoother experiences and stronger customer satisfaction.  In today’s hyper-connected business landscape, providing a seamless customer journey is critical to staying competitive. Yet, many organizations face the challenge of identifying friction points in real-time, leaving gaps

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multilingual conversational AI models
Artificial Intelligence, Conversational AI

Linguistic Diversity in Conversational AI Models

Saptarshi Sarkar Written by Saptarshi SarkarOctober 9, 2023

In today’s rapidly evolving digital landscape, the development of conversational AI models has taken center stage. These models have become integral to businesses and institutions worldwide. However, in the realm of conversational models, one of the most significant challenges that researchers and developers face is creating models that can effectively

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generative AI in sales
Conversational AI, Generative artificial intelligence

Generative AI: Revolutionizing Sales in the Digital Age

Avatar Written by Gnani MarketingSeptember 8, 2023

In today’s fast-paced and ever-evolving digital landscape, businesses are constantly seeking innovative ways to gain a competitive edge. One such innovation that has been making waves in the world of sales and marketing is generative AI. This groundbreaking technology has the potential to transform the way businesses approach sales, customer

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agent assistance software
Agent Assist, Artificial Intelligence, Conversational AI, Generative artificial intelligence

Generative AI: Redefining Agent Assistance Software

Avatar Written by Gnani MarketingSeptember 8, 2023

In today’s fast-paced digital environment, integrating generative artificial intelligence into agent assistance software is changing the way companies interact with their customers. This blog looks at the world of generative artificial intelligence, agent assistance software, and their profound impact on customer service. What is Generative AI? Generative AI, short for

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Call notes and call summary
Agent Assist, Conversational AI, customer service platform

Call Notes and Call Summary To Address Customer Issues Faster

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 1, 2023

Imagine this. A super busy contact center with the phones ringing off the hook. Contact center agents engaged in conversations, doing their best to address customer concerns and troubleshoot problems. In this fast-paced environment, having prompt and accurate solutions to customer issues can be a game changer. In such instances,

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voice chatbots
chatbot, Conversational AI, Customer Service Automation, customer service platform, voice bots, voice chatbots

Voice Chatbots: Shaping New-Age Customer Interactions

Saptarshi Sarkar Written by Saptarshi SarkarAugust 28, 2023

The emergence of voice chatbots has caused a paradigm shift in how we interact with technology in today’s quickly changing digital ecosystem. They are powered by speech recognition and natural language processing technologies and are revolutionizing customer interactions across a variety of sectors.   How Voice Chatbots Work  Voice chatbots

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Artificial Intelligence, Conversational AI, Natural Language Understanding, NLP

One of the Highest-Ranking NLU Engines to Make Your CX Seamless

Saptarshi Sarkar Written by Saptarshi SarkarAugust 23, 2023

Natural Language Understanding (NLU), a subset of Natural Language Processing (NLP), aims to close the communication gap between humans and computers. In essence, NLU gives computers the ability to understand the meaning, context, and intent of words and phrases in addition to simply recognizing them.   By enabling computers to comprehend

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