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Written by Gnani MarketingSeptember 24, 2021 The BFSI has been at the forefront of tech adoption. Now we can transfer money, see our account details, book a policy, etc., with just a tap of a button. BFSI sector is not only investing a lot in the transaction process but also investing millions of dollars to improve
Written by Gnani MarketingSeptember 21, 2021 Artificial intelligence is transforming how companies operate. All the industries are now making use of artificial intelligence. Different industries are now thriving on the utilities of artificial intelligence. Several elements of artificial intelligence can be used to optimize processes and improve efficiencies. Conversational AI is one such aspect of artificial
Written by Gnani MarketingSeptember 10, 2021 Surveys and feedback forms are very useful in improving business outcomes, but conducting these research exercises is not easy. Soliciting surveys and designing effective feedback forms are very challenging tasks. Done right, they can not only lead to revenue growth but also generate ground-breaking and authoritative insights that enhance brand
Written by Gnani MarketingSeptember 1, 2021 How to Use Cassandra Backup & Restore Method Using Conversational AI API Apache Cassandra is a distributed Database Management System that handles a large amount of data across many commodity servers and provides high availability with no single point of failure. Cassandra apache replicates data among multiple nodes across multiple
Written by Gnani MarketingAugust 27, 2021 Offering great customer service is likely to make 89% of your customers return for a second purchase. However, maintaining such a system requires the agents to remain sharp and enthusiastic. Answering repetitive queries is one of the most draining activities that customer service representatives wish they could avoid. So, how
Written by Gnani MarketingAugust 6, 2021 Contact Centers have already been the focal point of rapid automation, and the COVID-19 pandemic has only accelerated this transformation. The pace at which Conversational AI is developing has us wondering about the multi-fold benefits it brings to the table across functions. As per a Research And Markets report, the global
Written by Gnani MarketingJuly 30, 2021 Voice recognition technology is gaining ground at an unprecedented rate. Based on a report from Google, 27% of the global online population uses some form of voice technology on their mobile devices. A few years ago, listening to your favorite music meant trudging to your laptop and patiently waiting while
Written by Gnani MarketingJuly 24, 2021 The current pandemic has not only affected businesses negatively but also fast-forwarded technology adoption. It has compelled us to learn how to embrace technology to deliver a better customer experience. The healthcare industry has always been a quick adopter of the latest technologies to save lives and improve the patient
Written by Gnani MarketingJuly 19, 2021 The insurance sector is today at crossroads between digital transformation and customer retention. There is an urgent need to address customer needs, develop new customer acquisition/retention models, and most importantly ensure a great CX. Managing business operations manually and following traditional methods may be overwhelming for the companies to meet
Written by Gnani MarketingApril 5, 2021 Over the years, the demand for hosting cloud-based products on cloud marketplaces has increased dramatically. Many CXOs have turned to cloud marketplaces to buy and implement advanced technology solutions. According to Jay McBain, Forrester’s principal analyst of channel, partnerships, and ecosystems, 73% of B2B buyers report that buying through eCommerce,
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