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Written by Gnani MarketingMarch 7, 2022 The need for an intelligent automation strategy as well as its adoption rate varies between enterprises and even inside teams within each enterprise based on their individual priorities. On a very high level, knowing where process pain points allow the focus on peripheral processes and understanding where deliberate change can
Written by Gnani MarketingMarch 4, 2022 Imagine most of your customers turn into brand evangelists; they like your brand so much that they provide free word-of-mouth marketing and share their positive experiences, bringing you new business and making customer retention easy breezy. This vision can become a reality if your business makes a point of exceeding
Written by Gnani MarketingFebruary 23, 2022 Conversational AI in real estate may sound futuristic, but the fact is that it’s already here. The CRE Innovation Report 2020 found that almost 49% of commercial real estate executives (CRE) believe that Artificial Intelligence has a great potential for significant cost savings and operational efficiencies, while 43% suppose that
Written by Gnani MarketingFebruary 21, 2022 A no-code/low-code chatbot is a ready-to-use computer program that provides support by automating tasks for you. You don’t have to create it yourself because there is a platform, a no-code bot builder, providing an interactive interface to your customers with visual elements that lets you drag and drop the features
Written by Gnani MarketingFebruary 18, 2022 Customers want nothing less than a 5-star experience these days, that too every time they interact with any brand. A focused customer-first business will try to incorporate the latest technologies to keep itself afloat. More than 95% of customer interactions will be taken over by AI by 2025. That’s the
Written by Gnani MarketingFebruary 11, 2022 Customer Service Based on a Cornerstone of Empathy- Go Above & Beyond Customer service is where people’s expectations of the company rise every coming year, and every brand gains better fame for the same. Studies and blog papers find that 96% of customers use the quality and empathy of customer
Written by Gnani MarketingFebruary 7, 2022 Businesses only care about their bottom line; everything else is an add-on; that’s the hard truth. But the pandemic has forced them to think beyond that, albeit it’s for their survival. The impact that the pandemic has had on businesses is unimaginable. It has forced them to think about bettering
Written by Gnani MarketingJanuary 31, 2022 In the second half of the 20th century, numerous science fiction movies had talking computers executing voice commands. The characters and computers would engage in natural conversations and the latter carried out complex tasks with minimal instruction. In 2022, these scenarios are fast turning into reality. Virtual assistants are becoming
Written by Gnani MarketingJanuary 27, 2022 As the world of digitalization accelerates its grasp on business and customer service, more and more people are leaning towards a more technically advanced approach. Speed, convenience, and effortlessness are the essential trilogy when it comes to seamless customer experience. This is exactly why the need for businesses to use
Written by Gnani MarketingJanuary 26, 2022 Customer service is the new frontier of competition in the post-COVID world. Over half the consumers want better customer service with more innovative engagement. Close to 60% of consumers are ready to stop using a brand due to poor customer service. As a global digital transformation is underway, more companies
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