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Contact Center Automation, Conversational AI

How Can Conversational AI Boost ROI in Insurance

The insurance sector is today at crossroads between digital transformation and customer retention. There is an urgent need to address customer needs, develop new customer acquisition/retention models, and most importantly ensure a great CX. Managing business operations manually and following traditional methods may be overwhelming for the companies to meet

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Contact Center Automation, Conversational AI

Cloud Marketplaces: Transforming Buyers’ Experience and Accelerating Cloud Adoption

Over the years, the demand for hosting cloud-based products on cloud marketplaces has increased dramatically. Many CXOs have turned to cloud marketplaces to buy and implement advanced technology solutions. According to Jay McBain, Forrester’s principal analyst of channel, partnerships, and ecosystems, 73% of B2B buyers report that buying through eCommerce,

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