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Written by Gnani MarketingJanuary 31, 2022 In the second half of the 20th century, numerous science fiction movies had talking computers executing voice commands. The characters and computers would engage in natural conversations and the latter carried out complex tasks with minimal instruction. In 2022, these scenarios are fast turning into reality. Virtual assistants are becoming
Written by Gnani MarketingJanuary 27, 2022 As the world of digitalization accelerates its grasp on business and customer service, more and more people are leaning towards a more technically advanced approach. Speed, convenience, and effortlessness are the essential trilogy when it comes to seamless customer experience. This is exactly why the need for businesses to use
Written by Gnani MarketingJanuary 26, 2022 Customer service is the new frontier of competition in the post-COVID world. Over half the consumers want better customer service with more innovative engagement. Close to 60% of consumers are ready to stop using a brand due to poor customer service. As a global digital transformation is underway, more companies
Written by Gnani MarketingJanuary 25, 2022 Revolutionizing CX with Conversational Customer Engagement: Boosting Retention and Reducing Churn Businesses need to figure out how to improve customer satisfaction so that no segment of consumers feels slighted. 54% of consumers think that companies have to provide a better customer experience (CX), while over 80% of them want this
Written by Gnani MarketingJanuary 24, 2022 Holidays bring a lot of cheer to our lives. Unfortunately, customer service representatives are often busy resolving an influx of eager customer queries during this time. Unhappy customers usually expect quick resolutions and immediate guarantees, which leads to prolonged discussions. Any organization reliant on legacy processes finds that dealing with
Written by Gnani MarketingJanuary 18, 2022 Conversational AI is changing the way customers interact with companies through AI-powered automation techniques that make machines more human-like with every interaction. Instead of calling and waiting on the hotline, most consumers actually prefer direct messaging services while interacting with a company. And for businesses, the biggest win is to
Written by Gnani MarketingJanuary 13, 2022 Conversational AI In Sales Automation— A Hybrid State Of Modern Business “There are plenty of reasons why you should be using conversational AI in sales automations, especially for the inbound sales calls.” Bots are the new black. They’re taking over our phones, social media feeds, and customer service channels. You
Written by Gnani MarketingJanuary 10, 2022 After proving extremely instrumental in scientific study, conversational AI is fast infiltrating the e-commerce sector as an indispensable tool. Businesses leverage Conversational AI in ecommerce to obtain deeper analytical insights, develop more precise suggestions for customers, cut operating expenditures, and stay one step ahead in the competition. As technology evolves,
Written by Gnani MarketingDecember 21, 2021 Understanding The Importance Of Conversational AI In Clinical Workflow Automation There have been tremendous advancements in conversational AI in healthcare since the medicos at MIT Laboratory demonstrated the superficiality of communication between humans and machines, and this happened as early as 1966. It was called ELIZA, a natural language processing
Written by Gnani MarketingDecember 16, 2021 If there is one thing that customers unanimously agree on, it is that they hate waiting on calls or queues. Reducing customer waiting time is one of the most effective ways to improve satisfaction levels. Artificial intelligence provides the most effective interventions to reduce waiting time. The integration of conversational
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