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Written by Gnani MarketingJuly 19, 2023 Debt collection companies aim to maximize their recovery rates, streamline operations, and reduce costs but there are a significant number of challenges they face. Automating intelligent conversations can help deal with such challenges. This is why conversational AI emerges as a game-changer in the debt collection industry. It is revolutionizing
Written by Gnani MarketingJuly 17, 2023 How do automated call notes, call summaries, and call disposition benefit debt collection businesses? It has been found that automating debt collection has numerous benefits over manual collections. How Debt Collection Agent Efficiency Is Improved and AHT Is Decreased by Automated Call Wrap-Up Time is critical in the hectic business
Written by Gnani MarketingJuly 3, 2023 About twelve years ago, there were about 10,000 debt collection firms in the US but that number has fallen to less than 7,000 in recent years. Does this mean that there are no more debts and no debt collection? No. The number of debt collection firms have dwindled because debt
Written by Gnani MarketingApril 14, 2022 No matter what cutting-edge technology you use and how big a problem you solve through it, it doesn’t cut it to anything unless you’re accessible to your customers. Disqualifying it as an inferior experience, customers don’t think twice before discarding a brand if they can’t access it easily. According to
Written by Gnani MarketingFebruary 11, 2022 Customer Service Based on a Cornerstone of Empathy- Go Above & Beyond Customer service is where people’s expectations of the company rise every coming year, and every brand gains better fame for the same. Studies and blog papers find that 96% of customers use the quality and empathy of customer
Written by Gnani MarketingJanuary 27, 2022 As the world of digitalization accelerates its grasp on business and customer service, more and more people are leaning towards a more technically advanced approach. Speed, convenience, and effortlessness are the essential trilogy when it comes to seamless customer experience. This is exactly why the need for businesses to use
Written by Gnani MarketingJanuary 26, 2022 Customer service is the new frontier of competition in the post-COVID world. Over half the consumers want better customer service with more innovative engagement. Close to 60% of consumers are ready to stop using a brand due to poor customer service. As a global digital transformation is underway, more companies
Written by Gnani MarketingJanuary 5, 2022 Conversational AI in customer service has completely changed the outlook of call centers when it comes to handling holiday hours. Even from the other side, it’s estimated that 25% of customers will switch to voice interactions by 2023. With tremendous potential on the cards, AI-powered voice bots are here to
Written by Gnani MarketingAugust 19, 2021 Contact center support is the keystone of a great customer experience. It is the one factor that 96% of customers swear influences purchase decisions. To run a successful contact center, it is vital to monitor the calls for quality assurance purposes. Streamlining call center QC processes with AI-powered tools and
Written by Gnani MarketingAugust 6, 2021 Contact Centers have already been the focal point of rapid automation, and the COVID-19 pandemic has only accelerated this transformation. The pace at which Conversational AI is developing has us wondering about the multi-fold benefits it brings to the table across functions. As per a Research And Markets report, the global
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