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Written by Saptarshi SarkarOctober 4, 2023 At this point, even those living under rocks have heard of ChatGPT. Generative AI is starting to trickle into every sphere of people’s lives, be it at home or at work. At work, it has made life easier for content creators, developers, business owners, etc. The popularity of generative AI
Written by Saptarshi SarkarSeptember 20, 2023 In today’s digital age, the banking industry is undergoing a profound transformation, with technology playing a pivotal role in reshaping customer interactions. One of the most exciting advancements in this regard is the integration of generative artificial intelligence (AI) into customer service operations. This blog explores the concept of generative
Written by Gnani MarketingSeptember 8, 2023 In today’s fast-paced world, the telecom industry stands at the forefront of technological innovation, connecting people and businesses across the globe. Over the years, the telecommunications landscape has witnessed a remarkable transformation. This is thanks to the integration of cutting-edge technologies. One such technology that has been making waves is
Written by Gnani MarketingSeptember 7, 2023 Customer service is the cornerstone of business success in today’s world. Efficient, responsive, and personalized customer support can make a brand from the ground up. While inefficient and slow customer service may result in the complete breakdown of a business. With the advent of generative AI-powered software, customer service automation
Written by Saptarshi SarkarAugust 24, 2023 The incorporation of artificial intelligence (AI) has given rise to creative solutions that expedite processes and improve user experiences in today’s fast changing digital ecosystem. The use of voicebots for customer interactions is one such revolutionary invention. These AI-powered virtual assistants are revolutionizing the way we use technology and have
Written by Saptarshi SarkarAugust 21, 2023 Most businesses are on the hunt for customized customer experience solutions. While choosing a company that provides customer experience solutions, it is of utmost importance to look for one whose automation services are highly scalable. A robust tech infrastructure and autoscaling capacity makes it easy to scale call volumes as
Written by Saptarshi SarkarAugust 17, 2023 Bot building is generally complicated. One of the trickiest steps of the bot-building process is integrating the bot to various business systems. Gnani.ai has managed to achieve the seemingly impossible with its low-code/no-code bot builder platform. This platform simplifies the entire bot-building process including integrations by using single-click integrations. Channels
Written by Saptarshi SarkarAugust 16, 2023 The conversational AI tech market is supposed to grow from US$9.6 billion in 2023 to US$47.6 billion in 2033. Gnani.ai has been part of this market for a while and has taken many technical leaps in this time. As research and innovation continued at Gnani.ai, they were soon far ahead
Written by Saptarshi SarkarAugust 4, 2023 Exceptional customer service is essential for success in today’s business landscape. This blog explores the transformative world of customer service, where omnichannel engagement, AI-driven routing, and intelligent self-service combine to offer unparalleled customer experiences. Gnani.ai is at the forefront of this. Omnichannel Engagement Studies show that 90% of customers expect
Written by Saptarshi SarkarAugust 4, 2023 For unmatched customer engagement, explore the advantages of a unified fullstack conversational AI platform with Gnani.ai. A Conversational AI Platform for All Your Customer Service Needs Businesses are incorporating innovative tools to revolutionize customer engagement in the ever-evolving digital landscape. One of these tools is the unified fullstack conversational AI
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