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Written by Gnani MarketingMay 26, 2022 “It takes months to find a customer… seconds to lose one” – Vince Lombardi As you begin discovering newer ways of improving your overall customer satisfaction, you’ll discover only a few tangible methods of measuring CSAT scores that are capable of providing near-perfect data and insights. Your competition and customers
Written by Gnani MarketingMay 23, 2022 Our world is obsessed with APIs, and rightly so. APIs are everywhere. API, or Application Programming Interface, allows two applications to communicate with each other and execute pre-defined processes. Whether you’re on Instagram, using Evernote or any other application available today, APIs are sending and receiving data via servers to
Written by Gnani MarketingMay 17, 2022 The best part about customer surveys is getting feedback from the horse’s mouth. Before online surveys were a thing, you had to distribute paper questionnaires, wait for the respondents to complete them, collect the paper, and sit in the office sorting out the answers. Analyzing the survey takes up the
Written by Gnani MarketingApril 11, 2022 Offering a high-quality customer experience can lower the cost of serving customers by up to 33%. 77% of consumers say inefficient customer experiences detract from their quality of life. With the surge of online shopping and digital experiences, consumers are looking for instant answers, and those present at the right
Written by Gnani MarketingMarch 10, 2022 Benefits of Omnichannel Analytics In Providing Personalized Customer Service Customer experience is the heart and soul of every business. No matter how good your product is, if there is no culture of data-driven customer service, you are setting up your business for failure. One of the first provisions you should
Written by Gnani MarketingMarch 7, 2022 The need for an intelligent automation strategy as well as its adoption rate varies between enterprises and even inside teams within each enterprise based on their individual priorities. On a very high level, knowing where process pain points allow the focus on peripheral processes and understanding where deliberate change can
Written by Gnani MarketingFebruary 25, 2022 Streamlining Your Business Processes with Business Automation Tools Whether you are a one-person-wonder or have a small staff, your small business will see a great increase in efficiency and long-term cost reduction by adopting a few business process management automation tools and software. Their features will give you an edge
Written by Gnani MarketingFebruary 16, 2022 Consumers have higher expectations for customer support than ever before because some brands provide stellar services on that front. Having become used to the convenience of omnichannel customer support availability, users expect the same standard everywhere. This post will look at some of the best customer support brands.
Written by Gnani MarketingFebruary 8, 2022 Covid-19 has changed the way we do business. Businesses are forced to come up with innovative ways to provide better service as the competition is too fierce, and there are many issues that plague them already. In this article, we are going to look at customer service trends, which we
Written by Gnani MarketingFebruary 7, 2022 Businesses only care about their bottom line; everything else is an add-on; that’s the hard truth. But the pandemic has forced them to think beyond that, albeit it’s for their survival. The impact that the pandemic has had on businesses is unimaginable. It has forced them to think about bettering
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