conversational ai faq bots featured image
Artificial Intelligence, Conversational AI

Provide Fast and High-Quality Customer Service with Conversational AI FAQ Bots

Offering great customer service is likely to make 89% of your customers return for a second purchase. However, maintaining such a system requires the agents to remain sharp and enthusiastic. Answering repetitive queries is one of the most draining activities that customer service representatives wish they could avoid. So, how

Read More...
aura365 AI analytics improve call center quality featured image
Artificial Intelligence, Contact Center Automation, Omnichannel Analytics

How AI In Call Center QC Dramatically Improve Call Quality

Contact center support is the keystone of a great customer experience. It is the one factor that 96% of customers swear influences purchase decisions. To run a successful contact center, it is vital to monitor the calls for quality assurance purposes. Streamlining call center QC processes with AI-powered tools and

Read More...