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Written by Gnani MarketingDecember 27, 2022 What Is an AI Agent Assist? An AI agent assist is a virtual assistant that can interact with you in a way that is indistinguishable from an actual human. You can use AI agent assist in automating workflows and reducing manual effort in your business. It’s often used for customer
Written by Gnani MarketingDecember 27, 2022 The Role of Agent Assist Bots in Making Your Customer Support Agents’ Life Easier Customer support agents are the backbone of any organization. They are the primary point of contact for customers and often deal with all types of customers. What if there was an agent assist bot to help
Written by Gnani MarketingOctober 31, 2022 A Beginner’s Guide to Speech Recognition AI AI speech recognition is a technology that allows computers and applications to understand human speech data. It is a feature that has been around for decades, but it has increased in accuracy and sophistication in recent years.
Written by Gnani MarketingOctober 31, 2022 An In-Depth Guide to Conversational AI Conversational AI is a subset of artificial intelligence that enables human-to-machine conversation. It makes interacting with computers more natural and intuitive for users. The technology has been around for ages but only recently gained popularity as it became more accessible to consumers. This blog
Written by Gnani MarketingOctober 31, 2022 Voice biometrics is a field of study which utilizes voice-based features to identify individuals. This voice authentication technology has been used in many applications, including banking, healthcare, and law enforcement. Due to increased demand from enterprise customers who want more secure authentication solutions, voice authentication is touted to grow at
Written by Gnani MarketingOctober 19, 2022 Understanding the Importance of AI in Omnichannel Strategy Omnichannel means your customers can discover your brand through multiple channels: search engines, social media, email newsletters, and more. Omnichannel isn’t just about ensuring customers have access to your products; it’s also about making sure they know what those products are, how
Written by Gnani MarketingOctober 17, 2022 Why Do We Need Voice Authentication: Its Advantages and Disadvantages Voice Authentication or voice biometrics is one of the most advanced methods of authentication. It is far more efficient than passwords, PINs, and other two-factor authentication methods. It provides the administrator and the end users with stronger security and seamless
Written by Gnani MarketingOctober 11, 2022 What Is Voice Authentication and How Does Voice Authentication Work? Voice authentication is a kind of biometric identification which uses the unique characteristics of a user’s voice to verify their identity. Voice authentication, as a system of recognition, compares a speaker’s voice using a database of recorded voices to determine
Written by Gnani MarketingOctober 11, 2022 What is Voice Biometrics in Banking Voice biometrics is a method of recognizing individuals based on their voice patterns. It provides an additional layer of security to authenticate someone before they are allowed access to any system or application. This is why voice biometrics is especially useful in the banking
Written by Gnani MarketingOctober 11, 2022 Understanding the Increasing Demand for Voice Biometrics in the Healthcare Industry The healthcare industry is one of the fastest growing industries in the world. It is also one of the most demanding industries as far as biometric security is concerned. The healthcare industry has faced many challenges due to increasing
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