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Written by Gnani MarketingAugust 1, 2023 Since ChatGPT launched in November last year, the larger world suddenly woke up to the prowess of generative AI. Generative AI and LLMs became the latest buzzwords, and everyone wanted a piece of the generative AI pie. We couldn’t have expected businesses to be far behind in this race, could
Written by Gnani MarketingAugust 1, 2023 In today’s competitive business landscape, providing excellent customer service is essential for long-term success. Unfortunately, many companies face the challenge of a broken customer service system that frustrates customers and damages business relations. In this article, we will explore the most effective solutions to fix the customer service system and
Written by Gnani MarketingJuly 26, 2023 In recent years, the rapid advancement of Artificial Intelligence (AI) has been nothing short of revolutionary. Various AI models have gained immense popularity and are transforming the way we interact with technology. However, amidst this unprecedented progress, concerns about ethics in machine learning have emerged. As AI increasingly impacts real-world
Written by Gnani MarketingJuly 19, 2023 Debt collection companies aim to maximize their recovery rates, streamline operations, and reduce costs but there are a significant number of challenges they face. Automating intelligent conversations can help deal with such challenges. This is why conversational AI emerges as a game-changer in the debt collection industry. It is revolutionizing
Written by Gnani MarketingJune 29, 2023 Managing collectors is challenging for debt collection agencies. Yet, Experian research shows 52% of site visitors proceed to payment schedules, emphasizing the value of an omnichannel presence. V12data.com highlights that a strong omnichannel approach can boost revenue by 9.5% annually. This benefits debtors and collectors alike, while also addressing other
Written by Gnani MarketingDecember 27, 2022 Understanding the Features of Assist AI Platform for Enhancing Customer Experience Assist AI is an artificial intelligence-driven agent assist platform that helps businesses enhance customer experience. It uses machine learning to provide personalized recommendations, automated chatbots, and analytics. The Assist AI platform can create personalized customer experiences by automatically recognizing
Written by Gnani MarketingDecember 27, 2022 Understanding the Importance of Artificial Intelligence in Customer Service and AI Agent Assist With the rise of digital technology, customers expect a more personalized and efficient experience when interacting with businesses. As a result, companies are turning to Artificial Intelligence (AI) to help them provide better customer service. AI-powered customer
Written by Gnani MarketingDecember 27, 2022 Importance of AI-Enabled Agent Assistance in Contact Centers In a contact center, agent assistance is an essential tool that enables agents to resolve customer issues more quickly. AI agent assistance helps agents provide personalized and empathetic support while increasing service efficiency.
Written by Gnani MarketingDecember 27, 2022 What Is an AI Agent Assist? An AI agent assist is a virtual assistant that can interact with you in a way that is indistinguishable from an actual human. You can use AI agent assist in automating workflows and reducing manual effort in your business. It’s often used for customer
Written by Gnani MarketingDecember 27, 2022 The Role of Agent Assist Bots in Making Your Customer Support Agents’ Life Easier Customer support agents are the backbone of any organization. They are the primary point of contact for customers and often deal with all types of customers. What if there was an agent assist bot to help
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