Artificial Intelligence, chatbot, Contact Center Automation, Conversational AI, Generative artificial intelligence

Unlocking Business Success with Conversational AI Platform

Saptarshi Sarkar Written by Saptarshi SarkarAugust 4, 2023

For unmatched customer engagement, explore the advantages of a unified fullstack conversational AI platform with Gnani.ai. A Conversational AI Platform for All Your Customer Service Needs Businesses are incorporating innovative tools to revolutionize customer engagement in the ever-evolving digital landscape. One of these tools is the unified fullstack conversational AI

Read More...
Conversational AI in CX
Artificial Intelligence, chatbot, Conversational AI, Uncategorized

How Conversational AI Can Revolutionize Customer Service

Saptarshi Sarkar Written by Saptarshi SarkarAugust 3, 2023

In today’s rapidly evolving business landscape, customer service stands as a vital pillar of success. The era of lengthy wait times and frustrating experiences is behind us. Today’s customers demand immediate and personalized interactions, necessitating businesses to meet their expectations effectively. This is where Conversational Artificial Intelligence (AI) comes into

Read More...
Fixing the broken customer service system
Artificial Intelligence, chatbot, customer service platform

How to Fix Broken the Customer Service System: Effective Solutions for Businesses

Avatar Written by Gnani MarketingAugust 1, 2023

In today’s competitive business landscape, providing excellent customer service is essential for long-term success. Unfortunately, many companies face the challenge of a broken customer service system that frustrates customers and damages business relations. In this article, we will explore the most effective solutions to fix the customer service system and

Read More...
Ethical voice AI for empowered customer communications
Artificial Intelligence, Conversational AI, Natural Language Understanding

Advancing Ethical Voice AI: Empowering Responsible Communication

Avatar Written by Gnani MarketingJuly 26, 2023

In recent years, the rapid advancement of Artificial Intelligence (AI) has been nothing short of revolutionary. Various AI models have gained immense popularity and are transforming the way we interact with technology. However, amidst this unprecedented progress, concerns about ethics in machine learning have emerged. As AI increasingly impacts real-world

Read More...
Voice AI for debt collection
Artificial Intelligence, Banking and Insurance, Contact Center Automation, Conversational AI

Conversational Voice AI For Debt Collection: Unlocking New Opportunities

Avatar Written by Gnani MarketingJuly 19, 2023

Debt collection companies aim to maximize their recovery rates, streamline operations, and reduce costs but there are a significant number of challenges they face. Automating intelligent conversations can help deal with such challenges. This is why conversational AI emerges as a game-changer in the debt collection industry. It is revolutionizing

Read More...
Artificial Intelligence, Banking and Insurance, Omnichannel Strategies

Debt Recovery Maximized: The Game-Changing Impact of Omnichannel AI

Avatar Written by Gnani MarketingJune 29, 2023

Managing collectors is challenging for debt collection agencies. Yet, Experian research shows 52% of site visitors proceed to payment schedules, emphasizing the value of an omnichannel presence. V12data.com highlights that a strong omnichannel approach can boost revenue by 9.5% annually. This benefits debtors and collectors alike, while also addressing other

Read More...
How AI Agent Assist Improves Customer Experience
Artificial Intelligence

How AI Agent Assist Improves Customer Experience

Avatar Written by Gnani MarketingDecember 27, 2022

Understanding the Features of Assist AI Platform for Enhancing Customer Experience Assist AI is an artificial intelligence-driven agent assist platform that helps businesses enhance customer experience. It uses machine learning to provide personalized recommendations, automated chatbots, and analytics. The Assist AI platform can create personalized customer experiences by automatically recognizing

Read More...
5 Ways to Leverage AI for Efficient Customer Service
Artificial Intelligence, NLP

5 Ways to Leverage AI for Efficient Customer Service | Gnani

Avatar Written by Gnani MarketingDecember 27, 2022

Understanding the Importance of Artificial Intelligence in Customer Service and AI Agent Assist With the rise of digital technology, customers expect a more personalized and efficient experience when interacting with businesses. As a result, companies are turning to Artificial Intelligence (AI) to help them provide better customer service. AI-powered customer

Read More...