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Written by Gnani MarketingSeptember 8, 2023 In today’s fast-paced digital environment, integrating generative artificial intelligence into agent assistance software is changing the way companies interact with their customers. This blog looks at the world of generative artificial intelligence, agent assistance software, and their profound impact on customer service. What is Generative AI? Generative AI, short for
Written by Saptarshi SarkarAugust 29, 2023 The potential for change offered by artificial intelligence (AI) is significantly influencing the way fraud detection is carried out today. The integration of voice authentication with AI stands out among the many applications because it fortifies the defense against fraud. The confluence of AI and voice authentication, along with its
Written by Saptarshi SarkarAugust 25, 2023 By now, you must have definitely come across a blog or a newspaper article or a social media post that says artificial intelligence (AI) is going to take away our jobs. As the popularity of AI boomed, the fear of losing jobs loomed large on people across sectors and industries.
Written by Saptarshi SarkarAugust 23, 2023 Natural Language Understanding (NLU), a subset of Natural Language Processing (NLP), aims to close the communication gap between humans and computers. In essence, NLU gives computers the ability to understand the meaning, context, and intent of words and phrases in addition to simply recognizing them. By enabling computers to comprehend
Written by Saptarshi SarkarAugust 18, 2023 Conversational AI has ushered in a new era of digital transformation. By 2026, the global digital transformation spending is forecast to reach US$3.4 trillion. This digital transformation wave has taken over the automotive industry as well and it has proven to be beneficial for customers while being profitable for the
Written by Saptarshi SarkarAugust 16, 2023 The conversational AI tech market is supposed to grow from US$9.6 billion in 2023 to US$47.6 billion in 2033. Gnani.ai has been part of this market for a while and has taken many technical leaps in this time. As research and innovation continued at Gnani.ai, they were soon far ahead
Written by Saptarshi SarkarAugust 14, 2023 An analysis of how ethics feature in the enterprise uses of artificial intelligence. Understanding Ethics If you look up the meaning of ethics in a dictionary, you will find something along the lines of the branch of knowledge that deals with moral principles. Does this seem like something that would
Written by Saptarshi SarkarAugust 10, 2023 A deep dive into how Gnani.ai’s real-time agent assist makes every agent your top performer About Assist365 Assist365 is the real-time agent assist module on Gnani.ai’s unified customer experience (CX) platform. It was designed to reduce the scope for human error while handling customer interactions. It leverages generative AI to
Written by Saptarshi SarkarAugust 8, 2023 Gnani.ai’s bot builder platform is one of the most preferred customer experience (CX) design platforms across domains. Read on to find out how Gnani.ai manages to be an enterprise favorite. A Platform to Solve All Your Bot Building Woes Gnani.ai has a low-code/no-code bot builder platform which has a
Written by Saptarshi SarkarAugust 4, 2023 Exceptional customer service is essential for success in today’s business landscape. This blog explores the transformative world of customer service, where omnichannel engagement, AI-driven routing, and intelligent self-service combine to offer unparalleled customer experiences. Gnani.ai is at the forefront of this. Omnichannel Engagement Studies show that 90% of customers expect
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