Generative AI: Revolutionizing Sectors and Elevating User Interactions
Artificial Intelligence, Banking and Insurance, chatbot, Conversational AI, Customer Experience, LLM, Voice Biometrics, voice bots, Voice Technology

Understanding Generative AI: Transforming Industries and Customer Experiences

Avatar Written by Vaishakh KPDecember 4, 2024

Generative AI represents a transformative leap in artificial intelligence, empowering machines to create content and perform tasks once considered exclusive to human capabilities. From crafting text and generating images to composing music and simulating conversations, this cutting-edge technology is driving innovation across industries and transforming industries and customer experiences. This

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Generative AI driving strategic decision-making
Artificial Intelligence, Conversational AI, Omnichannel Analytics, Omnichannel Strategies, Voice Technology

Leveraging Generative AI for Strategic Decision-Making: How to Achieve Data-Driven Business Value

Avatar Written by Vaishakh KPNovember 27, 2024

Businesses are increasingly focused on evaluating the performance of their customer care agents to maintain high service standards. However, traditional methods relying on basic analytics and manual reviews struggle to handle the growing volume of customer interaction data. With only 5% of customer support calls audited manually, valuable insights are

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biases in LLMs
Artificial Intelligence, Generative artificial intelligence

Unravelling the Intricate Web of Biases in LLMs

Saptarshi Sarkar Written by Saptarshi SarkarOctober 11, 2023

In a world where artificial intelligence (AI) has gained substantial ground, large language models (LLMs) like GPT have become the heart and soul of numerous applications. From virtual assistants to content generation, these AI marvels have revolutionized the way people interact with technology. However, lurking beneath their remarkable capabilities is

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multilingual conversational AI models
Artificial Intelligence, Conversational AI

Linguistic Diversity in Conversational AI Models

Saptarshi Sarkar Written by Saptarshi SarkarOctober 9, 2023

In today’s rapidly evolving digital landscape, the development of conversational AI models has taken center stage. These models have become integral to businesses and institutions worldwide. However, in the realm of conversational models, one of the most significant challenges that researchers and developers face is creating models that can effectively

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generative AI for automotive sales
Artificial Intelligence, Automotive Industry, Generative artificial intelligence

Driving Automotive Sales Through Generative AI

Saptarshi Sarkar Written by Saptarshi SarkarOctober 4, 2023

In the ever-evolving landscape of the automotive industry, staying ahead of the curve is paramount. With the rapid advancement in technology, especially in the realm of artificial intelligence (AI), dealerships and manufacturers are constantly seeking innovative ways to boost sales and enhance customer experiences. One such revolutionary tool that’s reshaping

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general purpose LLMs and customizable LLMs
Artificial Intelligence, Generative artificial intelligence, LLM

General Purpose vs Customizable LLMs: Weighing In On the Debate

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 29, 2023

‘Large language models’ (LLMs) is the latest buzzword in the field of artificial intelligence (AI). They have revolutionized AI by demonstrating remarkable proficiency in understanding and generating human-like text. These models, which are at the forefront of AI research, can be divided into two main categories, namely, general purpose LLMs and

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automotive appointment booking
Artificial Intelligence, Automotive Industry, Generative artificial intelligence

Simplifying Automotive Appointment Booking with Generative AI

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 28, 2023

In today’s fast-paced world, finding time for routine tasks can be challenging. One such task that often frustrates car owners is booking appointments for automotive services. Whether it’s a routine oil change, tire rotation, or a more complex repair, getting a suitable appointment at a preferred service center can be

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generative AI for healthcare
Artificial Intelligence, Generative artificial intelligence, Healthcare

Improving Patient Experience with Generative AI Chatbots

Saptarshi Sarkar Written by Saptarshi SarkarSeptember 27, 2023

Patient experience is at the forefront of healthcare delivery, and in the digital age, innovative solutions are emerging to enhance it further. Generative AI chatbots have emerged as powerful tools in improving patient experiences across various healthcare settings. This blog explores how these AI-driven chatbots are revolutionizing healthcare by providing

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