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Written by Saptarshi SarkarSeptember 14, 2023 In today’s fast-paced digital era, the banking industry is undergoing a profound transformation, with customer service at the forefront of this revolution. The advent of generative artificial intelligence (AI) has ushered in a new era in which banks are reimagining and reshaping their customer service strategies. This blog delves deep
Written by Saptarshi SarkarSeptember 13, 2023 In the ever-evolving landscape of the insurance industry, staying ahead of the curve is paramount. Customer experience (CX) has emerged as a critical differentiator, and insurance firms are increasingly turning to generative artificial intelligence (AI) to revamp their CX strategies. A generative AI-powered, unified CX platform like the one Gnani.ai
Written by Gnani MarketingSeptember 8, 2023 In today’s fast-paced world, the realm of debt collection has evolved significantly. Gone are the days of relentless phone calls and tedious manual processes. Enter the era of generative AI-powered software, a game-changer that is revolutionizing debt collection practices. This blog delves deep into the capabilities of AI-driven debt collection
Written by Gnani MarketingJuly 19, 2023 Debt collection companies aim to maximize their recovery rates, streamline operations, and reduce costs but there are a significant number of challenges they face. Automating intelligent conversations can help deal with such challenges. This is why conversational AI emerges as a game-changer in the debt collection industry. It is revolutionizing
Written by Gnani MarketingJune 29, 2023 Managing collectors is challenging for debt collection agencies. Yet, Experian research shows 52% of site visitors proceed to payment schedules, emphasizing the value of an omnichannel presence. V12data.com highlights that a strong omnichannel approach can boost revenue by 9.5% annually. This benefits debtors and collectors alike, while also addressing other
Written by Gnani MarketingSeptember 5, 2022 AI Chatbots in Banking Sector Banking chatbots are virtual assistants that help customers with banking transactions, query resolutions, and support in general. Nowadays, Chatbots are being successfully used to open a new account, check balances, transfer funds, and more. In recent years, they have become more popular as banks look
Written by Gnani MarketingJuly 7, 2022 Using Conversational AI and Chatbots to Transform the Neobanking Experience Neobanking, a.k.a. challenger banks emerged from the mounting demand for easy and round-the-clock access to efficient banking processes. With no physical offices & branches, the level of precision, efficiency, and ability to handle load is a deal-breaker. These make Conversational
Written by Gnani MarketingApril 22, 2022 As the pandemic fades into public memory, the impact it leaves in terms of the adoption of digital banking is lasting. By 2026, half the global population will be using digital banking. The newer generations of customers are very comfortable with AI and apps. With many new models introduced by
Written by Gnani MarketingApril 20, 2022 Banks are under more pressure than ever due to increasing competition, higher customer expectations, and new challenges posed by the changing economic order. They have to remake themselves to stay relevant and competitive. Therefore, banks look for ways to manage costs optimally. Digital transformation has brought new avenues to reduce
Written by Gnani MarketingDecember 7, 2021 Lead generation is the holy grail for most businesses, regardless of the industry they are in. For insurance companies, generating leads is even tougher as there is too much information overload, and the fact that there are tonnes of them competing with each other doesn’t help either. Breaking through the
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