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Written by Vaishakh KPFebruary 18, 2025 Customer expectations are higher than ever. Businesses must provide instant, efficient, and personalized support to stay competitive. Customer service automation is at the forefront of this transformation, using AI-driven customer support to streamline interactions, reduce response times, and enhance customer satisfaction. With AI in customer service, organizations can automate routine
Written by Shivam SaxenaFebruary 17, 2025 Contact center automation is transforming customer service by leveraging Gen-AI, LLMs, SLMs and ASR. Businesses can enhance efficiency, reduce costs, and improve customer experience (CX) by integrating AI automation into their contact center operations. This ultimate guide explores everything you need to know about contact center automation, from its key
Written by Shivam SaxenaJanuary 27, 2025 What is Agentic AI? Agentic AI refers to artificial intelligence systems that can operate independently, making decisions and taking actions without constant human input. Unlike traditional AI, which relies on predefined rules and instructions, Agentic AI adapts to its environment, learns from interactions, and solves problems dynamically. This ability to
Written by Shivam SaxenaJanuary 23, 2025 The Origins of Conversational AI in BFSI The origins of Conversational AI platforms for the BFSI sector can be traced back to the late 20th century. In the 1980s, Interactive Voice Response (IVR) systems emerged, enabling customers to interact with automated phone systems using voice commands. These systems laid the
Written by Shivam SaxenaJanuary 6, 2025 The way we interact with technology has transformed over time. Early conversational AI systems relied on simple rules and predefined responses, making them rigid and unable to handle complex conversations. These limitations often resulted in a frustrating user experience. Today, with Gen AI integration, is evolving conversational AI to deliver
Written by Shivam SaxenaDecember 26, 2024 You might be surprised to hear that, companies that are able to personalize the customer experience across omnichannel personalization- can achieve a 5 to 15 percent revenue increase across the full customer base. Retailers today face unprecedented challenges, from shifting customer expectations to fierce competition and the rise of digital-first shopping.
Written by Shivam SaxenaDecember 16, 2024 Imagine losing a customer forever because a BFSI feedback Systems felt like a chore. Do you know that 72% of customers are willing to switch providers after a single bad experience? It’s time to rethink feedback—and Conversational AI is leading the charge. By using voice bots, BFSI firms are not
Written by Shivam SaxenaDecember 13, 2024 What if your bank’s help desk could resolve customer queries faster and deliver seamless experiences? In a world where 67% of customers prefer self-service over human assistance, the pressure to innovate is immense. Enter voice-based AI solutions — an intuitive and powerful tool to revolutionize help desks in the banking
Written by Vaishakh KPDecember 12, 2024 Have you ever wondered what makes the first interaction with a bank memorable? It’s not just the product they offer—it’s how they connect with you from the very first call. In the BFSI (Banking, Financial Services, and Insurance) sector, where trust and experience reign supreme, AI-Driven Welcome Calling is emerging
Written by Shivam SaxenaDecember 11, 2024 Tired of the complexities and costs of Customer Acquisition? If you’re not already using Voice AI, you’re likely falling behind. From qualifying leads faster to verifying documents in minutes, this technology is transforming customer acquisition in ways we’ve never seen before. In fact, businesses that adopt Voice AI are seeing
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