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Written by Vaishakh KPDecember 23, 2024 Imagine this: A customer places an online order and needs to know when it will arrive or wants to adjust the delivery date. Instead of enduring long wait times to reach customer support, they receive instant, accurate answers—anytime, anywhere. This seamless interaction is made possible by Generative AI, which is
Written by Shivam SaxenaDecember 23, 2024 Did you know that 73% of consumers consider a Consistent Customer Experiences as a key factor in their brand loyalty? For the retail industry, meeting these expectations is often easier said than done. Fragmented customer interactions, staffing challenges, and variable service quality across channels are persistent hurdles. This is where
Written by Shivam SaxenaDecember 20, 2024 The New Face of Retail: Why Conversational AI is a Game-Changer Imagine a world where customers can effortlessly discover the perfect product, receive tailored recommendations, and complete their purchases—all through a seamless conversation. It may sound futuristic, but this is the reality today as GenAI is Redefining Retail Experiences. Retailers
Written by Vaishakh KPDecember 18, 2024 Generative AI (Gen-AI) is rapidly becoming a game-changer in the consumer goods industry. But what exactly is it, and how does it benefit this sector? In this blog, we’ll explore the Gen-AI in the consumer goods industry, highlighting how it is reshaping the market by improving customer experiences, streamlining operations,
Written by Shivam SaxenaDecember 17, 2024 A significant majority of customers expect real-time assistance while shopping online, yet many retailers lack the tools to meet this demand. This service gap is costing retail businesses millions in lost revenue. As competition heats up, Conversational AI Crucial for Retail emerges as the key to thriving—enabling businesses to meet
Written by Shivam SaxenaDecember 16, 2024 Imagine losing a customer forever because a BFSI feedback Systems felt like a chore. Do you know that 72% of customers are willing to switch providers after a single bad experience? It’s time to rethink feedback—and Conversational AI is leading the charge. By using voice bots, BFSI firms are not
Written by Shivam SaxenaDecember 13, 2024 What if your bank’s help desk could resolve customer queries faster and deliver seamless experiences? In a world where 67% of customers prefer self-service over human assistance, the pressure to innovate is immense. Enter voice-based AI solutions — an intuitive and powerful tool to revolutionize help desks in the banking
Written by Vaishakh KPDecember 12, 2024 Have you ever wondered what makes the first interaction with a bank memorable? It’s not just the product they offer—it’s how they connect with you from the very first call. In the BFSI (Banking, Financial Services, and Insurance) sector, where trust and experience reign supreme, AI-Driven Welcome Calling is emerging
Written by Shivam SaxenaDecember 11, 2024 Tired of the complexities and costs of Customer Acquisition? If you’re not already using Voice AI, you’re likely falling behind. From qualifying leads faster to verifying documents in minutes, this technology is transforming customer acquisition in ways we’ve never seen before. In fact, businesses that adopt Voice AI are seeing
Written by Vaishakh KPDecember 11, 2024 When was the last time you thought about your local small bank? Probably not recently, right? The big banks have flashy apps, 24/7 customer support, and all the latest tech. But here’s the twist: Small Finance Banks (SFBs) are using something even more powerful to compete with these giants—Voice AI.
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