Armour365 Archives – Page 3 of 3

Manual Customer Interactions evolving into AI-powered automation

Armour365, Banking and Insurance, Customer Service Automation, Voice Biometrics, voice bots, Voice Technology

The Hidden Cost of Manual Customer Interactions: How Much is Your Business Losing?

Written by Saptarshi SarkarOctober 7, 2024

In today’s fast-paced world, businesses need to prioritize efficiency, scalability, and customer satisfaction. Yet, many organizations remain stuck in the past, relying heavily on manual customer interactions that are not only time-consuming but also drain valuable resources. If your business is still relying on manual processes for customer service, it’s

Post-Facto Analysis illuminates a customer journey

Armour365, Banking and Insurance, Conversational AI, security compliance, Speech Recognition, Voice Biometrics, Voice Technology

Blind Spots in Your Customer Journey: Uncovering the Gaps with Post-Facto Analysis

Written by Saptarshi SarkarOctober 7, 2024

Discover how AI-driven post-facto analysis can reveal hidden friction points in your customer journey, ensuring smoother experiences and stronger customer satisfaction. In today’s hyper-connected business landscape, providing a seamless customer journey is critical to staying competitive. Yet, many organizations face the challenge of identifying friction points in real-time, leaving gaps

Prevent Customer Drop-offs in Banking Apps with Conversational AI

Armour365, Banking and Insurance, chatbot

How Conversational AI Can Prevent Customer Drop-offs in Banking Applications

Written by Saptarshi SarkarOctober 3, 2024

Let’s paint a quick picture: Maya, a busy marketing executive, is finally getting around to applying for a new credit card. She’s halfway through the application, inputting all the details, when suddenly—her phone buzzes with a meeting reminder. She closes the browser to take the call and completely forgets about

SLMs Transforming Customer Experiences in the BFSI Industry

Armour365, Banking and Insurance, security compliance, Speech Recognition, Voice Biometrics, Voice Technology

Here’s How Small Language Models (SLMs) are Transforming Customer Experiences in the BFSI Industry

Written by Saptarshi SarkarOctober 3, 2024

How can BFSI organizations strike the perfect balance between cutting-edge AI capabilities and cost-effective solutions? The answer may lie in Small Language Models (SLMs) – the compact yet powerful AI solution poised to revolutionize the Banking, Financial Services, and Insurance sector. These models, up to 100 times smaller than their

The Hidden Cost of Manual Customer Interactions: How Much is Your Business Losing?

Blind Spots in Your Customer Journey: Uncovering the Gaps with Post-Facto Analysis

How Conversational AI Can Prevent Customer Drop-offs in Banking Applications

Here’s How Small Language Models (SLMs) are Transforming Customer Experiences in the BFSI Industry

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