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Written by Vaishakh KPNovember 15, 2024 Average Handle Time (AHT) is a key customer service metric that tracks the total time needed to resolve an inquiry, including call duration, hold time, and after-call work. Lower Customer Support AHT signifies faster service, which boosts customer satisfaction and operational efficiency. In banking, managing AHT is crucial as it
Written by Shivam SaxenaNovember 13, 2024 The Challenge: Keeping Pace in a Competitive Landscape Customers expect exceptional service—fast, personalized, and secure. Traditional customer service models simply can’t keep up. For financial institutions in the BFSI sector, staying ahead means embracing AI-driven automation to boost customer satisfaction. This approach translates to streamlined operations, a superior customer experience
Written by Shivam SaxenaNovember 11, 2024 Conversational AI: Revolutionizing Multilingual Support for Banks Multilingual support has become a critical requirement for banks aiming to remain competitive in today’s Indian market. As customers from diverse linguistic backgrounds seek accessible and personalized services, Conversational AI—powered by chatbots, voice bots, and virtual assistants—provides an effective solution. By leveraging AI,
Written by Vaishakh KPNovember 8, 2024 Insurance renewals can be a tedious and often overlooked task, leading to missed deadlines, customer dissatisfaction, and potential revenue loss. However, with the advent of Voice AI, insurers can streamline this process, enhance customer experience, and boost operational efficiency. The Traditional Approach: A Human-Centric Process Historically, insurance renewals have been
Written by Shivam SaxenaNovember 7, 2024 At Gnani.ai, we recognize that clear and precise communication is the cornerstone of business success. Whether it’s a customer service interaction, internal discussions, or client call, ensuring every word is accurately transcribed can make or break a conversation. This is where our advanced Automatic Speech Recognition (ASR) technology makes a
Written by Shivam SaxenaNovember 7, 2024 Staying ahead means more than just keeping up with trends; it means consistently raising the bar in quality, reliability, and customer satisfaction. At Gnani.ai, benchmarking isn’t merely a quality check—it’s a customer-focused process to ensure our Conversational AI solutions consistently exceed expectations and deliver real value. Through rigorous benchmarking, we
Written by Vaishakh KPNovember 7, 2024 Imagine a world where customer interactions seamlessly blend personalized product recommendations with exceptional service. This isn’t science fiction; it’s reality powered by AI-powered voice bots. At Gnani.ai, we’re passionate about harnessing the power of AI to revolutionize customer engagement. Our voice bots are more than just automated assistants; they’re intelligent
Written by Shivam SaxenaNovember 7, 2024 The unique scene of client assistance, the ability to adjust and effectively handle spikes in requests is fundamental. Picture this: your business faces a spike in customer interactions during a critical product launch or the bustling holiday season. Will your current customer service infrastructure withstand the pressure without compromising quality?
Written by Shivam SaxenaNovember 6, 2024 Are you ready to transform your business operations with Gen AI? Leveraging the right technology, such as Small Language Models, is essential for driving innovation and enhancing efficiency. For industries such as finance, healthcare, and retail, the demand for AI solutions that understand and address unique challenges is more significant
Written by Shivam SaxenaNovember 6, 2024 At Gnani.ai, we understand that trust is essential when it comes to artificial intelligence. In the BFSI sector, where data protection is critical, we prioritize security by adhering to industry-leading compliance standards. Our AI systems are built on a foundation of trust, backed by five key certifications that ensure your
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