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Written by Vaishakh KPNovember 19, 2024 Customer support teams often face surges in inquiries that can overwhelm human agents, leading to longer wait times and customer frustration, with potential harm to brand reputation. Managing concurrent calls multiple incoming calls at the same time poses a particular challenge, as agents can only handle one call each. High
Written by Saptarshi SarkarSeptember 21, 2023 Generative AI, a revolutionary technology, is redefining the way businesses approach customer support and knowledge management. This blog delves into generative AI-powered agent assist software enhances customer support, streamlines knowledge base management, and boosts agent productivity. In an age where customer experience reigns supreme, the efficiency and effectiveness of customer
Written by Gnani MarketingSeptember 8, 2023 In today’s fast-paced digital environment, integrating generative artificial intelligence into agent assistance software is changing the way companies interact with their customers. This blog looks at the world of generative artificial intelligence, agent assistance software, and their profound impact on customer service. What is Generative AI? Generative AI, short for
Written by Saptarshi SarkarSeptember 1, 2023 Imagine this. A super busy contact center with the phones ringing off the hook. Contact center agents engaged in conversations, doing their best to address customer concerns and troubleshoot problems. In this fast-paced environment, having prompt and accurate solutions to customer issues can be a game changer. In such instances,
Written by Saptarshi SarkarAugust 17, 2023 Bot building is generally complicated. One of the trickiest steps of the bot-building process is integrating the bot to various business systems. Gnani.ai has managed to achieve the seemingly impossible with its low-code/no-code bot builder platform. This platform simplifies the entire bot-building process including integrations by using single-click integrations. Channels
Written by Saptarshi SarkarAugust 10, 2023 A deep dive into how Gnani.ai’s real-time agent assist makes every agent your top performer About Assist365 Assist365 is the real-time agent assist module on Gnani.ai’s unified customer experience (CX) platform. It was designed to reduce the scope for human error while handling customer interactions. It leverages generative AI to
Written by Saptarshi SarkarAugust 4, 2023 Exceptional customer service is essential for success in today’s business landscape. This blog explores the transformative world of customer service, where omnichannel engagement, AI-driven routing, and intelligent self-service combine to offer unparalleled customer experiences. Gnani.ai is at the forefront of this. Omnichannel Engagement Studies show that 90% of customers expect
Written by Gnani MarketingJuly 17, 2023 How can real-time agent assistance benefit debt collection firms? The advantages of real-time agent assistance in debt collection improves agents’ general efficiency and performance. According to agent experience data gathered from Credgenics’ CG Collect field debt collections app, 66% of field debt collections agents failed to meet their goals. These agents
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