Generative AI driving strategic decision-making
Artificial Intelligence, Conversational AI, Omnichannel Analytics, Omnichannel Strategies, Voice Technology

Leveraging Generative AI for Strategic Decision-Making: How to Achieve Data-Driven Business Value

Avatar Written by Vaishakh KPNovember 27, 2024

Businesses are increasingly focused on evaluating the performance of their customer care agents to maintain high service standards. However, traditional methods relying on basic analytics and manual reviews struggle to handle the growing volume of customer interaction data. With only 5% of customer support calls audited manually, valuable insights are

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How conversational AI drives hyper-personalization in customer experiences.
Automate365, Banking and Insurance, Omnichannel Analytics, voice bots

How Conversational AI is Driving Hyper-Personalization in Customer Experiences

Avatar Written by Vaishakh KPNovember 25, 2024

Hyper-personalization leverages AI and real-time data to deliver deeply tailored customer experiences across every touchpoint, going beyond basic segmentation to meet individual needs. In the BFSI (Banking, Financial Services, and Insurance) industry, this approach has moved from being a “nice-to-have” to a key differentiator. As customer expectations rise, financial institutions

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AI managing customer support surges
Agent Assist, Automate365, Banking and Insurance, Voice Biometrics, voice bots

How AI Helps Manage Unexpected Customer Support Surges Efficiently

Avatar Written by Vaishakh KPNovember 19, 2024

Customer support teams often face surges in inquiries that can overwhelm human agents, leading to longer wait times and customer frustration, with potential harm to brand reputation. Managing concurrent calls multiple incoming calls at the same time poses a particular challenge, as agents can only handle one call each. High

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Reduce Customer Support AHT with AI-driven solutions
Armour365, Banking and Insurance, Voice Biometrics, voice bots, Voice Technology

How Banks Can Reduce Their Customer Support’s AHT Using Conversational AI

Avatar Written by Vaishakh KPNovember 15, 2024

Average Handle Time (AHT) is a key customer service metric that tracks the total time needed to resolve an inquiry, including call duration, hold time, and after-call work. Lower Customer Support AHT signifies faster service, which boosts customer satisfaction and operational efficiency. In banking, managing AHT is crucial as it

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Measuring the ROI with the help of AI Solutions in Financial Services
Automate365, Banking and Insurance, Conversational AI, Voice Biometrics, voice bots, Voice Technology

Measuring the ROI of AI Solutions in Financial Services 

Avatar Written by Vaishakh KPNovember 13, 2024

As financial institutions explore AI-driven technologies, understanding the return on investment (ROI) becomes essential. Artificial intelligence (AI) can streamline operations, enhance customer experience, and reduce costs, but to truly assess its impact, organizations need to evaluate specific metrics. In this blog, we’ll cover the essential metrics for measuring the ROI

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AI-Powered Insurance Renewal Process
Armour365, Banking and Insurance, Voice Biometrics, voice bots

Insurance Renewals: Reducing Cost and Effort with AI Automation

Avatar Written by Vaishakh KPNovember 8, 2024

Insurance renewals can be a tedious and often overlooked task, leading to missed deadlines, customer dissatisfaction, and potential revenue loss. However, with the advent of Voice AI, insurers can streamline this process, enhance customer experience, and boost operational efficiency. The Traditional Approach: A Human-Centric Process Historically, insurance renewals have been

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AI-Powered Voice Bots: The Future of Personalized Marketing
Armour365, Banking and Insurance, Speech Recognition, Voice Biometrics, Voice Technology

The Future of Marketing: AI-Driven Voice Bots for Personalized Promotions

Avatar Written by Vaishakh KPNovember 7, 2024

Imagine a world where customer interactions seamlessly blend personalized product recommendations with exceptional service. This isn’t science fiction; it’s reality powered by AI-powered voice bots. At Gnani.ai, we’re passionate about harnessing the power of AI to revolutionize customer engagement. Our voice bots are more than just automated assistants; they’re intelligent

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