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Written by Vaishakh KPDecember 11, 2024 When was the last time you thought about your local small bank? Probably not recently, right? The big banks have flashy apps, 24/7 customer support, and all the latest tech. But here’s the twist: Small Finance Banks (SFBs) are using something even more powerful to compete with these giants—Voice AI.
Written by Vaishakh KPDecember 5, 2024 Retail is transforming as customers demand personalized, efficient shopping experiences. Conversational AI, powered by Generative AI, enhances customer engagement and operational efficiency, providing detailed product information and offering precise, industry-specific recommendations. These solutions deliver seamless, accurate, and scalable experiences, shaping the future of shopping in the dynamic retail landscape. What
Written by Vaishakh KPDecember 4, 2024 Generative AI represents a transformative leap in artificial intelligence, empowering machines to create content and perform tasks once considered exclusive to human capabilities. From crafting text and generating images to composing music and simulating conversations, this cutting-edge technology is driving innovation across industries and transforming industries and customer experiences. This
Written by Vaishakh KPDecember 3, 2024 As businesses in India expand their reach to diverse regions and markets, effective communication with customers is becoming more crucial. One of the biggest challenges in this process is overcoming language barriers—where businesses struggle to communicate with customers in their preferred language or cultural context. With India being a multilingual
Written by Vaishakh KPNovember 29, 2024 The rapidly evolving landscape of artificial intelligence has seen voice assistants emerge as groundbreaking technology. Initially, these assistants performed basic tasks like setting alarms and checking the weather with limited capabilities. This phase, driven by Interactive Speech Recognition (ISR), allowed machines to execute simple spoken commands. These early voice assistants,
Written by Vaishakh KPNovember 28, 2024 Breaking barriers in human-technology interaction, Virtual Assistants powered by Generative AI are redefining Digital Experiences. These tools respond to spoken commands, offering real-time assistance and empowering users with diverse needs to engage seamlessly with digital platforms. From aiding individuals with disabilities to overcoming language gaps, Virtual Assistants are crafting a
Written by Vaishakh KPNovember 27, 2024 Businesses are increasingly focused on evaluating the performance of their customer care agents to maintain high service standards. However, traditional methods relying on basic analytics and manual reviews struggle to handle the growing volume of customer interaction data. With only 5% of customer support calls audited manually, valuable insights are
Written by Vaishakh KPNovember 25, 2024 Hyper-personalization leverages AI and real-time data to deliver deeply tailored customer experiences across every touchpoint, going beyond basic segmentation to meet individual needs. In the BFSI (Banking, Financial Services, and Insurance) industry, this approach has moved from being a “nice-to-have” to a key differentiator. As customer expectations rise, financial institutions
Written by Vaishakh KPNovember 19, 2024 Customer support teams often face surges in inquiries that can overwhelm human agents, leading to longer wait times and customer frustration, with potential harm to brand reputation. Managing concurrent calls multiple incoming calls at the same time poses a particular challenge, as agents can only handle one call each. High
Written by Vaishakh KPNovember 15, 2024 Average Handle Time (AHT) is a key customer service metric that tracks the total time needed to resolve an inquiry, including call duration, hold time, and after-call work. Lower Customer Support AHT signifies faster service, which boosts customer satisfaction and operational efficiency. In banking, managing AHT is crucial as it
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