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Written by Shivam SaxenaDecember 5, 2024 In a world where technology is rapidly transforming industries, the financial sector stands at a unique juncture. While innovations such as digital banking and fintech applications promise convenience and efficiency, they often leave behind a significant segment of society—those unfamiliar with technology, low literacy levels, or limited access to smartphones.
Written by Shivam SaxenaDecember 5, 2024 In rural India, financial inclusion has always been a daunting challenge. Non-Banking Financial Companies (NBFCs) have played a pivotal role in bridging this gap, enabling access to credit and financial services where traditional banking infrastructure often falls short. However, reaching the last mile has never been a straightforward journey. By
Written by Shivam SaxenaDecember 4, 2024 The world of banking, financial services, and insurance (BFSI) is undergoing a profound transformation, driven by the rapid adoption of advanced technologies. Among these, Generative AI stands out as a disruptive force, reshaping how organizations operate, innovate, and serve customers. For leaders in the BFSI sector, understanding and leveraging this
Written by Shivam SaxenaDecember 3, 2024 India is a land of unparalleled diversity, with over 1.4 billion people forming a cultural mosaic rich in heritage, languages, and dialects. From the poetic cadence of Urdu in the North to the melodic rhythms of Tamil in the South, and the countless regional dialects in between, India is home
Written by Shivam SaxenaNovember 29, 2024 Insurance companies have always walked a fine line between ensuring timely payments and maintaining strong customer relationships. Missed premium payments can lead to policy lapses, adding stress for both customers and insurers. Traditional payment reminders—often impersonal and rigid—have long been a weak link in the process. Now, with Generative AI
Written by Shivam SaxenaNovember 28, 2024 In an industry where operational efficiency means profitability, BFSI has to bear the pressure for cost reduction without compromising on service quality continuously. The operational expenditure comprises a huge chunk of the budget in BFSI, and therefore, the dire need for scalable and efficient solutions has made Customer Experience Automation
Written by Shivam SaxenaNovember 25, 2024 The BFSI sector is undergoing a monumental shift in managing customer interactions. While traditional call center outsourcing has been a staple, it faces significant limitations in scalability, cost-efficiency, and personalization. As a result, many banks are transitioning to Conversational AI. Traditional call centers often depend on human agents and generic
Written by Shivam SaxenaNovember 20, 2024 Cross-selling has emerged as a key strategy for maximizing revenue and strengthening customer relationships. Offering tailored products to existing customers not only enhances their experience but also boosts customer lifetime value. But for cross-selling to be truly effective, it requires deep customer insights, precision, and personalization. This is where Gnani.ai
Written by Shivam SaxenaNovember 19, 2024 Scenario Based Conversations: How AI Models Master Complex Customer Conversations The Path to Mastery in Engaging with Customers for AI Models Seamless and personalized customer experience is of paramount significance in banks and the BFSI industry. However, given traditional AI-powered enterprise systems with limited functionalities to only chat-based interactions, were
Written by Shivam SaxenaNovember 15, 2024 First Call Resolution (FCR) is a key metric that directly impacts customer satisfaction, operational efficiency, and cost savings. Traditionally, human agents have handled customer inquiries, but with the advent of Generative AI (Gen AI) and Small Language Models (SLMs), banks can now achieve unprecedented FCR rates. By training AI systems
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