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Written by Shivam SaxenaApril 22, 2025 In a world where customer expectations are constantly evolving, customer service with Agentic AI is redefining what it means to deliver exceptional support. By embracing this transformative technology, businesses can provide experiences that are not just reactive, but proactive, personalized, and remarkably intelligent. Let’s dive into the context and explore
Written by Shivam SaxenaApril 8, 2025 With the rise of consumer expectations, a single negative experience can lead to customer loss. One bad experience is all it takes for 72% of customers to start looking elsewhere. With Voice AI, they are transforming the way they collect and analyse customer feedback. This innovative approach not only enhances
Written by Shivam SaxenaApril 2, 2025 Voice AI is transforming marketing by enabling business to interact with customers through personalized multilingual interactions. Here’s how Voice AI Agent is being used in marketing. The History of Voice AI The Early Days, while building the Basics Voice AI began its journey with simple Voice AI agent systems
Written by Shivam SaxenaMarch 3, 2025 Speech analytics is a technology that process and analyze human speech, extracting meaningful insights from spoken conversations. Speech analytics call center empowers organizations to make data-driven decisions by uncovering hidden patterns and trends within their audio data. The History of Speech Analytics The history Speech analytics has evolved significantly from
Written by Shivam SaxenaFebruary 19, 2025 Voice AI is rapidly changing the businesses, especially those in the Banking, Financial Services, and Insurance (BFSI) sector, interact with customers. The global voice-based customer service market is predicted to reach a great height, highlighting the increasing adoption and potential of voice agents to improve customer engagement and drive conversions. The
Written by Shivam SaxenaFebruary 17, 2025 Contact center automation is transforming customer service by leveraging Gen-AI, LLMs, SLMs and ASR. Businesses can enhance efficiency, reduce costs, and improve customer experience (CX) by integrating AI automation into their contact center operations. This ultimate guide explores everything you need to know about contact center automation, from its key
Written by Shivam SaxenaJanuary 27, 2025 What is Agentic AI? Agentic AI refers to artificial intelligence systems that can operate independently, making decisions and taking actions without constant human input. Unlike traditional AI, which relies on predefined rules and instructions, Agentic AI adapts to its environment, learns from interactions, and solves problems dynamically. This ability to
Written by Shivam SaxenaJanuary 23, 2025 The Origins of Conversational AI in BFSI The origins of Conversational AI platforms for the BFSI sector can be traced back to the late 20th century. In the 1980s, Interactive Voice Response (IVR) systems emerged, enabling customers to interact with automated phone systems using voice commands. These systems laid the
Written by Shivam SaxenaJanuary 9, 2025 Did you know that 93% of consumers express satisfaction with their voice assistants? Voice AI is gaining widespread approval for its ability to Redefining Customer Accessibility and how businesses connect with their customers. However, many banks and financial institutions still face challenges in keeping up with customer expectations, often held
Written by Shivam SaxenaJanuary 6, 2025 The way we interact with technology has transformed over time. Early conversational AI systems relied on simple rules and predefined responses, making them rigid and unable to handle complex conversations. These limitations often resulted in a frustrating user experience. Today, with Gen AI integration, is evolving conversational AI to deliver
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