A Voice AI agent optimizing marketing strategies through AI-driven customer interactions and personalized engagement.
Automate365, Banking and Insurance, Conversational AI, Customer Experience, voice bots, Voice Technology

Transform Your Marketing Tactics with Voice AI Technology

Avatar Written by Shivam SaxenaApril 2, 2025

Voice AI is transforming marketing by enabling business to interact with customers through personalized multilingual interactions. Here’s how Voice AI Agent is being used in marketing.   The History of Voice AI  The Early Days, while building the Basics  Voice AI began its journey with simple Voice AI agent systems

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A professional call center setup with AI-powered speech analytics enhancing customer interactions and agent performance.
Banking and Insurance, Omnichannel Analytics, Retail, Speech to Speech, Voice Technology

Omnichannel Speech Analytics: A Competitive Edge For Call Center

Avatar Written by Shivam SaxenaMarch 3, 2025

Speech analytics is a technology that process and analyze human speech, extracting meaningful insights from spoken conversations. Speech analytics call center empowers organizations to make data-driven decisions by uncovering hidden patterns and trends within their audio data.  The History of Speech Analytics  The history Speech analytics has evolved significantly from

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"Infographic showing 10 key metrics for measuring Voice AI success in a business setting.
Assist365, Automate365, Contact Center Automation, Conversational AI, voice bots, Voice Technology

10 Key Metrics You Need to Know for Measuring Voice AI Success

Avatar Written by Shivam SaxenaFebruary 19, 2025

Voice AI is rapidly changing the businesses, especially those in the Banking, Financial Services, and Insurance (BFSI) sector, interact with customers. The global voice-based customer service market is predicted to reach a great height, highlighting the increasing adoption and potential of voice agents to improve customer engagement and drive conversions.   The

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AI-powered customer support automation enhancing customer experience with seamless interactions.
Agent Assist, Armour365, Assist365, Automate365, Banking and Insurance, Conversational AI, LLM, Omnichannel Analytics, Uncategorized, voice bots, Voice Technology

AI-Driven Contact Centers: Best Practices for Superior Customer Experience

Avatar Written by Shivam SaxenaFebruary 17, 2025

Contact center automation is transforming customer service by leveraging Gen-AI, LLMs, SLMs and ASR. Businesses can enhance efficiency, reduce costs, and improve customer experience (CX) by integrating AI automation into their contact center operations. This ultimate guide explores everything you need to know about contact center automation, from its key

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Agentic AI automating complex workflows, illustrating AI-driven process automation in action.
Automate365, Banking and Insurance, Conversational AI, Customer Experience, Natural Language Understanding, Uncategorized, voice bots, Voice Technology

What is Agentic AI and Why It’s the Next Big Thing

Avatar Written by Shivam SaxenaJanuary 27, 2025

What is Agentic AI?  Agentic AI refers to artificial intelligence systems that can operate independently, making decisions and taking actions without constant human input. Unlike traditional AI, which relies on predefined rules and instructions, Agentic AI adapts to its environment, learns from interactions, and solves problems dynamically. This ability to

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A futuristic representation of Gen AI-powered Conversational AI platforms for BFSI, showcasing seamless customer interactions, automation, and multilingual support in banking.
Automate365, Banking and Insurance, Conversational AI, Customer Experience, Uncategorized, voice bots, Voice Technology

What makes Gen AI Integration a key differentiator in evolving Conversational AI platforms for BFSI

Avatar Written by Shivam SaxenaJanuary 23, 2025

The Origins of Conversational AI in BFSI The origins of Conversational AI platforms for the BFSI sector can be traced back to the late 20th century. In the 1980s, Interactive Voice Response (IVR) systems emerged, enabling customers to interact with automated phone systems using voice commands. These systems laid the

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How Voice AI technology bridging communication gaps, showcasing diverse industries with enhanced customer accessibility and CX
Armour365, Assist365, Automate365, Conversational AI, Customer Experience, voice bots, Voice Technology

How Voice AI is Redefining Customer Accessibility and Boosting CX

Avatar Written by Shivam SaxenaJanuary 9, 2025

Did you know that 93% of consumers express satisfaction with their voice assistants? Voice AI is gaining widespread approval for its ability to Redefining Customer Accessibility and how businesses connect with their customers. However, many banks and financial institutions still face challenges in keeping up with customer expectations, often held

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Gen AI Integration transforming conversational AI platform showing speech-to-speech LLM technology and neural networks visualization
Assist365, Automate365, Banking and Insurance, Conversational AI, Customer Experience, Retail, voice bots, Voice Technology

What makes Gen AI Integration a key differentiator in evolving Conversational AI platforms

Avatar Written by Shivam SaxenaJanuary 6, 2025

The way we interact with technology has transformed over time. Early conversational AI systems relied on simple rules and predefined responses, making them rigid and unable to handle complex conversations. These limitations often resulted in a frustrating user experience. Today, with Gen AI integration, is evolving conversational AI to deliver

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Voice AI enhancing customer experience by managing high-volume retail queries efficiently.
Agent Assist, Automate365, Conversational AI, Customer Experience, Retail, voice bots, Voice Technology

How Voice AI Improves Cx by Managing high volumes Retail Queries

Avatar Written by Shivam SaxenaJanuary 3, 2025

During peak seasons, retail businesses often find themselves struggling to keep up with customer demands. The influx of queries—whether it’s about product availability or delivery tracking—can quickly overwhelm even the most well-equipped customer support teams. It’s a challenging scenario that many retailers face, but it doesn’t have to be this

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A dynamic retail scene illustrating Personalized Omnichannel Marketing powered by Voice AI, connecting customers across various channels.
Automate365, Banking and Insurance, Conversational AI, Customer Experience, Omnichannel Strategies, Retail, voice bots, Voice Technology

How Voice AI is Transforming Retail with Personalized Omnichannel Marketing

Avatar Written by Shivam SaxenaDecember 26, 2024

You might be surprised to hear that, companies that are able to personalize the customer experience across omnichannel personalization- can achieve a 5 to 15 percent revenue increase across the full customer base.  Retailers today face unprecedented challenges, from shifting customer expectations to fierce competition and the rise of digital-first shopping. 

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