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Written by Shivam SaxenaDecember 20, 2024 The New Face of Retail: Why Conversational AI is a Game-Changer Imagine a world where customers can effortlessly discover the perfect product, receive tailored recommendations, and complete their purchases—all through a seamless conversation. It may sound futuristic, but this is the reality today as GenAI is Redefining Retail Experiences. Retailers
Written by Shivam SaxenaDecember 17, 2024 A significant majority of customers expect real-time assistance while shopping online, yet many retailers lack the tools to meet this demand. This service gap is costing retail businesses millions in lost revenue. As competition heats up, Conversational AI Crucial for Retail emerges as the key to thriving—enabling businesses to meet
Written by Shivam SaxenaDecember 16, 2024 Imagine losing a customer forever because a BFSI feedback Systems felt like a chore. Do you know that 72% of customers are willing to switch providers after a single bad experience? It’s time to rethink feedback—and Conversational AI is leading the charge. By using voice bots, BFSI firms are not
Written by Shivam SaxenaDecember 13, 2024 What if your bank’s help desk could resolve customer queries faster and deliver seamless experiences? In a world where 67% of customers prefer self-service over human assistance, the pressure to innovate is immense. Enter voice-based AI solutions — an intuitive and powerful tool to revolutionize help desks in the banking
Written by Shivam SaxenaDecember 11, 2024 Tired of the complexities and costs of Customer Acquisition? If you’re not already using Voice AI, you’re likely falling behind. From qualifying leads faster to verifying documents in minutes, this technology is transforming customer acquisition in ways we’ve never seen before. In fact, businesses that adopt Voice AI are seeing
Written by Shivam SaxenaDecember 5, 2024 In a world where technology is rapidly transforming industries, the financial sector stands at a unique juncture. While innovations such as digital banking and fintech applications promise convenience and efficiency, they often leave behind a significant segment of society—those unfamiliar with technology, low literacy levels, or limited access to smartphones.
Written by Shivam SaxenaDecember 5, 2024 In rural India, financial inclusion has always been a daunting challenge. Non-Banking Financial Companies (NBFCs) have played a pivotal role in bridging this gap, enabling access to credit and financial services where traditional banking infrastructure often falls short. However, reaching the last mile has never been a straightforward journey. By
Written by Shivam SaxenaDecember 4, 2024 The world of banking, financial services, and insurance (BFSI) is undergoing a profound transformation, driven by the rapid adoption of advanced technologies. Among these, Generative AI stands out as a disruptive force, reshaping how organizations operate, innovate, and serve customers. For leaders in the BFSI sector, understanding and leveraging this
Written by Shivam SaxenaDecember 3, 2024 India is a land of unparalleled diversity, with over 1.4 billion people forming a cultural mosaic rich in heritage, languages, and dialects. From the poetic cadence of Urdu in the North to the melodic rhythms of Tamil in the South, and the countless regional dialects in between, India is home
Written by Shivam SaxenaNovember 29, 2024 Insurance companies have always walked a fine line between ensuring timely payments and maintaining strong customer relationships. Missed premium payments can lead to policy lapses, adding stress for both customers and insurers. Traditional payment reminders—often impersonal and rigid—have long been a weak link in the process. Now, with Generative AI
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