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Written by Saptarshi SarkarSeptember 27, 2023 In today’s fiercely competitive telecom industry, customer retention is paramount. With countless providers vying for consumers’ attention and loyalty, it’s essential to deploy cutting-edge solutions to stand apart from the rest. One such groundbreaking technology that has been transforming the telecom landscape is generative artificial intelligence (AI). This blog delves
Written by Saptarshi SarkarSeptember 25, 2023 Text-to-Speech (TTS) technology is a type of computational process that converts written or digital text into audible speech. Initially, the audio produced by TTS systems was mechanical and inorganic sounding. This technology has evolved over time to enable computers and other devices to read text aloud in a natural and
Written by Saptarshi SarkarSeptember 21, 2023 Generative AI, a revolutionary technology, is redefining the way businesses approach customer support and knowledge management. This blog delves into generative AI-powered agent assist software enhances customer support, streamlines knowledge base management, and boosts agent productivity. In an age where customer experience reigns supreme, the efficiency and effectiveness of customer
Written by Saptarshi SarkarSeptember 20, 2023 In today’s highly competitive automotive industry, generating leads is paramount for success. Traditional lead generation methods, such as cold calling and email marketing, have become less effective over time. However, the advent of generative artificial intelligence (AI) has revolutionized lead generation in the automotive sector. This blog explores how generative
Written by Saptarshi SarkarSeptember 20, 2023 In today’s digital age, the banking industry is undergoing a profound transformation, with technology playing a pivotal role in reshaping customer interactions. One of the most exciting advancements in this regard is the integration of generative artificial intelligence (AI) into customer service operations. This blog explores the concept of generative
Written by Saptarshi SarkarSeptember 15, 2023 The frictionless communication between humans and computers has been a hallmark of the artificial intelligence (AI) era we are living in. This easy interaction has been aided by the powers of automatic speech recognition (ASR). “Alexa, turn up the volume.” “Siri, set an alarm for 8:30 tomorrow morning.” You
Written by Saptarshi SarkarSeptember 14, 2023 In today’s fast-paced digital era, the banking industry is undergoing a profound transformation, with customer service at the forefront of this revolution. The advent of generative artificial intelligence (AI) has ushered in a new era in which banks are reimagining and reshaping their customer service strategies. This blog delves deep
Written by Saptarshi SarkarSeptember 13, 2023 In the dynamic realm of the hospitality industry, the utilization of cutting-edge technologies is paramount for achieving and sustaining success. One such groundbreaking innovation is generative AI-powered customer experience (CX) platforms. These transformative solutions are revolutionizing the way hotels, resorts, and hospitality establishments engage with their guests and streamline their
Written by Saptarshi SarkarSeptember 13, 2023 In the ever-evolving landscape of the insurance industry, staying ahead of the curve is paramount. Customer experience (CX) has emerged as a critical differentiator, and insurance firms are increasingly turning to generative artificial intelligence (AI) to revamp their CX strategies. A generative AI-powered, unified CX platform like the one Gnani.ai
Written by Saptarshi SarkarSeptember 1, 2023 Imagine this. A super busy contact center with the phones ringing off the hook. Contact center agents engaged in conversations, doing their best to address customer concerns and troubleshoot problems. In this fast-paced environment, having prompt and accurate solutions to customer issues can be a game changer. In such instances,
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