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Written by Gnani MarketingJuly 7, 2022 Using Conversational AI and Chatbots to Transform the Neobanking Experience Neobanking, a.k.a. challenger banks emerged from the mounting demand for easy and round-the-clock access to efficient banking processes. With no physical offices & branches, the level of precision, efficiency, and ability to handle load is a deal-breaker. These make Conversational
Written by Gnani MarketingJuly 1, 2022 As per current trends and reports, 41% of adult users use voice search at least one time a day. This means that the use of voice AI is steadily on the rise. A significant contributor to the upward trend in voice searches among customers is the advent of smart home
Written by Gnani MarketingJune 21, 2022 The Novel Coronavirus (SARS-CoV2) outbreak in early 2020 became a cause for concern across the healthcare sector. The increased load on medical establishments coupled with the growing shortage of clinical and administrative staff cost the United States healthcare industry a whopping USD 20 Billion per month. By the end of
Written by Gnani MarketingMay 26, 2022 “It takes months to find a customer… seconds to lose one” – Vince Lombardi As you begin discovering newer ways of improving your overall customer satisfaction, you’ll discover only a few tangible methods of measuring CSAT scores that are capable of providing near-perfect data and insights. Your competition and customers
Written by Gnani MarketingMay 23, 2022 Our world is obsessed with APIs, and rightly so. APIs are everywhere. API, or Application Programming Interface, allows two applications to communicate with each other and execute pre-defined processes. Whether you’re on Instagram, using Evernote or any other application available today, APIs are sending and receiving data via servers to
Written by Gnani MarketingMay 21, 2022 How does an automated ticketing system affect your customer satisfaction scores? The primary goal of modern business management is customer satisfaction. After all, happy customers bring long-term business, increased credibility, and an advantage against the competition. Adopting an automated ticketing system can be the best decision to achieve this goal.
Written by Gnani MarketingMay 19, 2022 Only the best customer support can survive in an era of changing customer preferences, omnichannel support systems, and fierce competition. That said, it’s neither easy nor straightforward. One slip in handling a customer can cause a trickle-down impact on business. One unhappy customer can reach many others and pull revenues
Written by Gnani MarketingMay 17, 2022 The best part about customer surveys is getting feedback from the horse’s mouth. Before online surveys were a thing, you had to distribute paper questionnaires, wait for the respondents to complete them, collect the paper, and sit in the office sorting out the answers. Analyzing the survey takes up the
Written by Gnani MarketingMay 13, 2022 The business of fighting for buyer attention and sales is probably the most telling on Marketing and Salespeople. They are at the forefront of delivering the level of customized experience that customers expect from Brands. But how? This question was what led to CRM. A CRM can analyze market data
Written by Gnani MarketingMay 11, 2022 Customer Service Statistics to Watch in the E-Commerce Industry The biggest leverage you can have against your competitor e-commerce company is to go big time on customer support. That is one aspect of running an online or mobile sales and marketing business that most e-commerce companies get wrong. No wonder
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