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Written by Gnani MarketingJuly 17, 2023 Debt collection businesses can gain a lot from omnichannel bots, such as SMS, phone, and chatbots. Let’s look at how they influence the effectiveness and efficiency of debt collection attempts. Omnichannel debt collection bots enhance connectivity ratio By enabling 24/7 accessibility, bots raise the likelihood of engaging with debtors. Automated
Written by Gnani MarketingJuly 4, 2023 The auto loan market is growing at an exponential rate. The global automotive finance market size is expected to reach USD 394.06 billion by 2028. Because of the increase in vehicle loan debt, it is becoming extremely difficult for lenders and debt collection companies to recover past-due payments. This is
Written by Gnani MarketingJuly 3, 2023 According to a PwC report, the global GDP will see a rise of 26% by 2030. This rise will be partly aided by generative AI. So, it is easy to conclude that debt recovery is also being revolutionized with generative AI. As per industry reports, the use of generative AI
Written by Gnani MarketingJuly 3, 2023 About twelve years ago, there were about 10,000 debt collection firms in the US but that number has fallen to less than 7,000 in recent years. Does this mean that there are no more debts and no debt collection? No. The number of debt collection firms have dwindled because debt
Written by Gnani MarketingJune 29, 2023 Managing collectors is challenging for debt collection agencies. Yet, Experian research shows 52% of site visitors proceed to payment schedules, emphasizing the value of an omnichannel presence. V12data.com highlights that a strong omnichannel approach can boost revenue by 9.5% annually. This benefits debtors and collectors alike, while also addressing other
Written by Gnani MarketingDecember 27, 2022 Understanding the Features of Assist AI Platform for Enhancing Customer Experience Assist AI is an artificial intelligence-driven agent assist platform that helps businesses enhance customer experience. It uses machine learning to provide personalized recommendations, automated chatbots, and analytics. The Assist AI platform can create personalized customer experiences by automatically recognizing
Written by Gnani MarketingDecember 27, 2022 Understanding the Importance of Artificial Intelligence in Customer Service and AI Agent Assist With the rise of digital technology, customers expect a more personalized and efficient experience when interacting with businesses. As a result, companies are turning to Artificial Intelligence (AI) to help them provide better customer service. AI-powered customer
Written by Gnani MarketingDecember 27, 2022 Importance of AI-Enabled Agent Assistance in Contact Centers In a contact center, agent assistance is an essential tool that enables agents to resolve customer issues more quickly. AI agent assistance helps agents provide personalized and empathetic support while increasing service efficiency.
Written by Gnani MarketingDecember 27, 2022 What Is an AI Agent Assist? An AI agent assist is a virtual assistant that can interact with you in a way that is indistinguishable from an actual human. You can use AI agent assist in automating workflows and reducing manual effort in your business. It’s often used for customer
Written by Gnani MarketingDecember 27, 2022 The Role of Agent Assist Bots in Making Your Customer Support Agents’ Life Easier Customer support agents are the backbone of any organization. They are the primary point of contact for customers and often deal with all types of customers. What if there was an agent assist bot to help
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