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Written by Gnani MarketingSeptember 10, 2021 Surveys and feedback forms are very useful in improving business outcomes, but conducting these research exercises is not easy. Soliciting surveys and designing effective feedback forms are very challenging tasks. Done right, they can not only lead to revenue growth but also generate ground-breaking and authoritative insights that enhance brand
Written by Gnani MarketingSeptember 8, 2021 The healthcare sector is increasingly embracing technology to solve challenges, especially after the pandemic exposed the strains on the system. Telehealth backed by extensive electronic health records (EHR) is fast becoming the norm; EHR adoption rates are skyrocketing at 89%. But most physicians report that accessing these records is not
Written by Gnani MarketingSeptember 1, 2021 How to Use Cassandra Backup & Restore Method Using Conversational AI API Apache Cassandra is a distributed Database Management System that handles a large amount of data across many commodity servers and provides high availability with no single point of failure. Cassandra apache replicates data among multiple nodes across multiple
Written by Gnani MarketingAugust 27, 2021 Offering great customer service is likely to make 89% of your customers return for a second purchase. However, maintaining such a system requires the agents to remain sharp and enthusiastic. Answering repetitive queries is one of the most draining activities that customer service representatives wish they could avoid. So, how
Written by Gnani MarketingAugust 19, 2021 Contact center support is the keystone of a great customer experience. It is the one factor that 96% of customers swear influences purchase decisions. To run a successful contact center, it is vital to monitor the calls for quality assurance purposes. Streamlining call center QC processes with AI-powered tools and
Written by Gnani MarketingAugust 13, 2021 Why Voice Biometrics In Banking Is The Future Of Online Banking Banks have to constantly stay on top of the best methods for authentication to combat online fraud. Traditionally, banks have used knowledge-based authentication methods like PINs, passwords, and one-time passwords. Now, the demand for contactless and seamless technologies has
Written by Gnani MarketingAugust 10, 2021 Technology has significantly boosted customer services and lowered brand-to-consumer response times. Technology has propelled customer service by speeding up communications, driving convenience, maintaining self-serve options, and enabling targeted marketing campaigns. Customers have become more technologically aware, and thus, they favor digital channels that reduce the need for live agents. Devising
Written by Gnani MarketingAugust 6, 2021 Contact Centers have already been the focal point of rapid automation, and the COVID-19 pandemic has only accelerated this transformation. The pace at which Conversational AI is developing has us wondering about the multi-fold benefits it brings to the table across functions. As per a Research And Markets report, the global
Written by Gnani MarketingAugust 3, 2021 In our last blog post Future Of Healthcare And Patient Engagement Platforms, we have seen how the patient engagement platform is helping healthcare professionals deliver better care to their patients and what patients really expect from a patient engagement platform. In this one, let us see how Conversational AI has
Written by Gnani MarketingJuly 30, 2021 Voice recognition technology is gaining ground at an unprecedented rate. Based on a report from Google, 27% of the global online population uses some form of voice technology on their mobile devices. A few years ago, listening to your favorite music meant trudging to your laptop and patiently waiting while
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